Responsible for contributing to overall Preferred Banking sales efforts, maintaining first-in class service levels for their clients, and all aspects of operational integrity. Is secondary point of contact and service provider for existing and newly developed relationships. Retains and grows client relationships through high touch service, while partnering with Preferred Relationship Managers to support ongoing client meetings, servicing needs, and expectation management. Provides day-to-day colleague management for Preferred Banking Relationship Manager(s) and may relieve the Preferred Banking Relationship Manager(s) from performing clerical, administrative, and most operations responsibilities and overall administrative duties. Partners with the Preferred Banking Relationship Manager(s) in business development and relationship management activities. Provide expertise in risk management and loss prevention policies and procedures and are responsible for monitoring and auditing their respective offices for compliance with these policies and procedures. Ensure regulatory compliance and colleague adherence to CNB policies and procedures are being met. Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (5afe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
Required Qualifications*- Bachelor's Degree or equivalent
- Minimum 8 years’ experience in client service, banking operations or banking relationship management support required.
- Minimum 8 years’ experience in a banking or financial services environment required
- Minimum 8 years of experience with bank products and services (e.g. deposits, wealth management, cash management, international, etc.) required.
Additional Qualifications
- Excellent risk management knowledge.
- Strong interpersonal, verbal and written communication skills in order to effectively interact with clients and bank colleagues at all levels.
- Solid knowledge of all phases of operations (e.g., installment loans, new accounts, loan payments, statement handling, wires).
- Excellent analytical skills.
- Strong Microsoft Office Suite skills (e.g., Word, Excel, Outlook).
- Strong technological aptitude
- Strong written and oral communication
- Excellent organizational and time management skills
- Strong interpersonal skills and ability to multitask in a fast paced environment
- Pleasant and professional demeanor at all times with great attention to detail
WHAT'S IN IT FOR YOU?
CompensationStarting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at
About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.