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Client Onboarding Operations Manager

LAW OFFICES OF BOB NEHORAY

Los Angeles, CA

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JOB DETAILS
SALARY
$60,000–$70,000 Per Year
SKILLS
Analysis Skills, Artificial Intelligence (AI), Call Centers, Coaching, Communication Skills, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Follow Through, Interpersonal Skills, Leadership, Legal, Metrics, Microsoft Excel, Onboarding, Operational Improvement, Operations Management, Operations Processes, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Procedure Implementation, Reporting Skills, Sales, Systems Maintenance, Systems Scalability, Team Building, Team Lead/Manager, Team Player, Technical Operations, Training/Teaching, Trend Analysis
LOCATION
Los Angeles, CA
POSTED
24 days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Training & development

The Law Offices of Bob Nehoray is a rapidly growing California law firm with four office locations throughout the state and continued expansion plans underway. We are focused on building modern, technology-driven operations that prioritize client experience, efficiency, accountability, and innovation.


We are currently seeking a highly analytical, tech-savvy, fast-learning leader to join our intake (client onboarding) team full-time in our Encino office.


This is an in-office leadership role, Monday through Friday. This is not a remote or hybrid position.


We are looking for someone who naturally embraces AI, brings strong positive energy to the workplace, understands how to effectively utilize and teach AI prompts, thrives in fast-paced environments, and enjoys building high-performing teams and systems.


This role is ideal for someone who is curious, resourceful, coachable, detail-oriented, and capable of learning quickly while helping modernize and improve operations.


This person will play a key role in leading a team, improving workflows, leveraging AI tools, analyzing performance metrics, and helping create scalable operational systems.


What You'll Do


  • Lead, train, coach, and motivate a team of 15–20 employees
  • Utilize AI tools and prompt engineering to improve workflows, efficiency, and team performance
  • Teach and reinforce effective AI prompt usage within the department
  • Analyze KPIs, reports, productivity metrics, and operational trends
  • Build and maintain tracking systems, reports, and operational processes
  • Conduct meetings, trainings, and team development sessions
  • Assist with client-facing calls when necessary
  • Collaborate professionally with attorneys, leadership, and cross-functional teams
  • Identify inefficiencies and proactively develop solutions
  • Maintain a high level of organization, accountability, and follow-through

What We're Looking For


  • Strong understanding of AI tools and prompt-based workflows
  • Ability to teach others how to effectively utilize AI systems
  • Extremely fast learner with a “take notes, ask questions, figure it out” mentality
  • Analytical thinker who enjoys working with numbers, reports, and operational data
  • Advanced organizational and problem-solving skills
  • Strong Excel and tracking/reporting experience
  • Leadership experience managing teams in fast-paced environments
  • Professional communication skills and executive presence
  • Detail-oriented with strong follow-through and accountability
  • Positive attitude with strong interpersonal energy and professionalism
  • Someone who brings enthusiasm, accountability, and solutions to the workplace
  • Ability to motivate teams, maintain composure under pressure, and contribute to a strong, team-oriented culture
  • Someone who is adaptable, resourceful, and eager to grow

Preferred Experience


  • Operations, sales, intake, client services, call center, or legal office experience is a plus
  • Experience managing performance-driven teams preferred
  • Experience implementing systems, SOPs, or workflow improvements strongly preferred
Compensation
  • Salary $60,000-$70,000 based on experience
  • Additional bonus program $800-$1200 monthly.  

Why Join Us?


We are building a modern, technology-driven operation focused on innovation, accountability, and continuous improvement. We value people who think critically, move quickly, embrace technology, and want to grow into larger leadership opportunities over time.


This is a high-impact role with significant growth potential for the right person.


If you are analytical, driven, adaptable, positive, and excited about the future of AI-driven operations and leadership, we encourage you to apply.

About the Company

L

LAW OFFICES OF BOB NEHORAY

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