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Client Operations Analyst - Non Exempt

TTI of USA, Inc.

Pittsburgh, PA

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JOB DETAILS
SALARY
$20–$25 Per Hour
SKILLS
Analysis Skills, Data Sets, Detail Oriented, Documentation, Endowments, Industry/Trade Analysis, Multiplatform/Cross-Platform, Operational Audit, Organizational Skills, Performance Analysis, Performance Metrics, Pivot Tables, Presentation/Verbal Skills, Process Improvement, Quality Metrics, Resolve Customer Issues, Retirement Plan, Risk Management, SQL (Structured Query Language), Service Level Agreement (SLA), Time Management
LOCATION
Pittsburgh, PA
POSTED
7 days ago
Overview:
Be part of a team that powers daily and monthly performance reporting for leading foundations, pensions, and endowments. This role is critical to delivering precise, on-time performance measurement results for our clients through strong collaboration with internal business partners. You ll contribute to high-impact outcomes and gain hands-on experience across our Operations platform.

Job Description:
Monitors and reports on client portfolio performance. Maintains online tools and reporting platform. Answers any inquiries from clients regarding the nature of investment products and their portfolios along with inquiries regarding managing portfolio risk and asset allocation. Develops research analyses to understand industry trends.

Day To Day Responsibilities:
  • Own daily and monthly deliverable updates in the Deliverable Tracker to ensure completeness and audit readiness
  • Perform end to end processing for assigned clients, meeting SLA and quality standards
  • Keep client documentation current, organized, and accessible
  • Assess and resolve client inquiries; contribute to project tasks and process improvements

Must Haves:
  • Exceptional attention to detail; consistently meets accuracy and timeliness goals
  • Strong analytical skills; comfortable interpreting financial/performance data
  • Proficiency in Excel (lookups, pivot tables, formulas; ability to reconcile datasets)
  • Clear verbal and written communication; can summarize findings and document processes
  • Proactive mindset; anticipates issues, follows through, and drives closure
  • College degree

Nice To Haves:
  • Financial background
  • SQL
  • Knowledge of different investment types

Additional Information:
  • Duration: 12 month contract opportunity
  • Hybrid Work Model: 4 days onsite required weekly in Downtown Pittsburgh office
  • Rate Range: $20-25/hr. W2 (based on experience)

About the Company

T

TTI of USA, Inc.

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