Client Operations & Delivery Associate

Client Operations & Delivery Associate

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Part-Time Contract 

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Approximately 15 Hours per Week 

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Target Start: October 1, 2026 

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About GOALS Professional Services:

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GOALS Professional Services (GPS) is a boutique consulting firm that helps mission-driven, growth-focused organizations strengthen operations, execute strategy, and expand their impact. We work with education, nonprofit, and community-focused organizations that need experienced thinking and additional capacity to turn important ideas into measurable results.

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The Opportunity:

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GPS is seeking a client-ready operator who can turn ambiguity into clear plans, dependable execution, and better ways of working. You will work directly with the GPS founder to protect client delivery, strengthen operating discipline, and progressively assume ownership of recurring administrative and client-operations responsibilities.

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You will own the details that keep work moving while helping GPS improve how projects are organized, communicated, tracked, and completed. This is broader than traditional administrative support and requires project ownership, sound judgment, technology fluency, and comfort working with clients.

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What You Will Do:

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• Prepare agendas, meeting materials, research, and client briefings; capture decisions, owners, and deadlines.
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• Maintain workplans, project timelines, action logs, and follow-up.
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• Coordinate deliverables across clients, contractors, and other stakeholders.
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• Draft routine client communications, status updates, presentations, and proposals.
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• Organize files, research, templates, case studies, and reusable knowledge.
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• Monitor commitments, identify risks, and close communication or execution gaps.
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• Support selected client meetings and progressively assume responsibility for recurring client operations.
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• Improve workflows through AI, large language models, automation, shared systems, and digital collaboration tools; verify outputs and protect confidential information.
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What We Are Looking For:

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• Exceptional organization and attention to detail.
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• Reliable follow-through and personal accountability.
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• Strong written communication and professional judgment.
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• The ability to manage multiple priorities without losing important details.
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• Initiative to anticipate needs, identify risks, and recommend next actions when information is incomplete.
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• Comfort working directly with clients and senior leaders.
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• Practical experience using technology to improve work.
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• A genuine interest in mission-driven organizations and the communities they serve.
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• Curiosity, inclusion, adaptability, low-ego collaboration, and respect for different perspectives.
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• Demonstrated strength in AI, automation, large language models, knowledge management, digital collaboration, or content operations (highly desired).
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