Client Operations Specialist

Salary: $48000-$52000

Is this your perfect fit?

• Hybrid schedule
• Profit sharing
• Excellent culture. Wear jeans to work!
• Growth potential

If that describes you, we need to talk!

What your future day will look like:

• Serve as a primary point of contact for clients, providing timely communication and support regarding operational processes and requests.
• Coordinate projects such as client onboarding, system conversions, audit support, file management initiatives, and process improvements.
• Partner with internal teams to implement client-requested changes while balancing scalability, efficiency, and operational effectiveness.
• Monitor file processing, exception reporting, and account-level issues to ensure accuracy and timely resolution.
• Analyze trends, identify root causes of recurring issues, and recommend process improvements that enhance service and efficiency.
• Build strong relationships with both internal stakeholders and external clients while ensuring a high level of customer satisfaction.

Benefits offered:

• Opportunity to work directly with clients and influence operational success
• Exposure to project management, business process improvement, and client operations
• Cross-functional collaboration with multiple departments across the organization
• Professional development opportunities within a growing and innovative team
• Dynamic environment where initiative, critical thinking, and relationship management are highly valued

Type: Direct Hire

To be a champion in this role, you will need:

• High school diploma required; Bachelor's degree preferred
• Highly detail oriented with strong organizational skills
• Strong written and verbal communication skills with the ability to present information clearly and professionally
• Likes working from processes, checklists, and deadlines and is comfortable being accountable for completing the full daily workload.
• Proficiency in Microsoft Office, including Excel, Outlook, Word, and Access
• Customer-focused, analytical professional with a proactive mindset and strong follow-through

We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we will review your experience and skills. You will then hear back quickly with the next steps.

If you have already spoken with Godshall, please reach out to your recruiter. We will happily update your file and make sure we are considering you for all roles your experience and skills are a perfect fit for.

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.