Job Title: Client Operations Specialist
COMPANY STATEMENT:
As the e-commerce trends continue to evolve, Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight marketplace. In addition to our knowledge, we have built out the technology to help companies (shippers) unlock the power of their supply chain.
Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation, workplace culture and growth opportunities. At the core of our culture, team members are motivated to improve our clients, our communities and ourselves every day.
JOB PURPOSE:
The Client Operations Specialist supports Business Development during the discovery, data gathering, data validation, mapping, metrics, assessment initial findings review and proposal phases of the Transportation Insight sales process. The position participates in the evaluation of validated prospects’ current supply chain programs and facilitates the creation of value-added solutions for the prospective client. The Client Operations Specialist leads the production of the demonstration and presentation documentation.
This position needs to successfully communicate with people at all levels in prospective, existing clients, and Transportation Insight. A firm understanding of supply chain management, TMS systems and solutions, and project management are a necessity.
CRITICAL JOB FUNCTIONS:
Business Development Support:
- Coordinate the assessment process for assigned validated prospects. Hold enterprise accountable for meeting assigned timelines.
- Assist in the assessment of a validated prospects’ current supply chain program by documenting current state.
- Lead TMS technology demonstrations.
- Participate in the solution design process by facilitating validated prospect strategy meetings and coordinating internal resources.
- Lead the production of custom presentations and demonstration documentation.
- Utilize cost model to understand the cost to serve prospects.
- Ability to articulate the four pillars across three modes value proposition.
- Assist in the assessment of current clients’ supply chain programs by documenting current state.
- Assist in creating future state solution, demonstrations, and custom presentations.
Client Advocacy/Support
- Effectively communicate with prospects and clients at the necessary pace, utilizing phone, web and on site as appropriate.
- Act as client and project advocate at TI. Engage internal resources as needed.
- Facilitate hand-off of projects to Implementation and Client Services support groups upon completion.
Project Management
- Gather client requirements and understand the delivered value.
- Develop project plans; coordinate projects; complete projects on time; communicate changes and progress.
- Work with a cross-functional delivery team to develop solutions strategy and client demonstration.
- Serve as a liaison between Sales / Solutions and Implementations / Account Management
Strategic Initiatives:
- Work with the Solutions team to create consistent processes and methodologies based on best practices for efficiently assessing TI validated prospects.
- Stay informed of competitors’ activities through information networks and participation in professional organizations, developing and maintaining effective relationships within the industry.
- Build and maintain a competition database.
- Support ongoing improvement efforts by documenting best practices.
SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS:
- Detailed oriented, self-starter with a strong work ethic.
- Manage multiple projects at any given time and be able to prioritize and meet deadlines.
- Possess excellent organizational skills with the flexibility to readily adapt to change under stress and against tight deadlines.
- Operate under minimal supervision.
- Quickly acquire logistics expertise and apply it to decision-making and communication.
- Consider a broad range of internal and external factors when solving problems and making decisions;
- Be an effective problem solver, able to identify and resolve problems in a timely manner, gather and analyze information skillfully, develop alternative solutions, work well in group problem-solving situations, and use reason even when dealing with emotional topics.
- Have good communication, presentation, organization and planning skills, as well as effective interpersonal skills to work as a team member and as a liaison with clients.
- Have a professional appearance and strong informal and formal writing skills.
- Intermediate experience working with Microsoft Office Applications (Excel, Word, PowerPoint, Outlook, and Visio).
JOB REQUIREMENTS:
- Bachelor’s degree in business or related field
- 5-7 years of experience in supply chain management and/or experience in two or more Transportation Insight departments
EEOC/ADA STATEMENT:
Transportation Insight is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other protected status by law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.