Analysis Skills, Business Law, Claims Management, Coaching, Communication Skills, Customer Relations, Customer Support/Service, Data Analysis, Identify Issues, Insurance, Insurance Claims, Leadership, Legal, Litigation, Mentoring, Microsoft Excel, Microsoft SharePoint, Operations Processes, Problem Solving Skills, Process Improvement, Resource Management, Service Delivery, Team Player
Rolling Meadows, Illinois
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview:
Are you the person everyone calls when something goes wrong—and you know exactly how to fix it?
Gallagher Bassett is seeking a highly motivated, customer-focused professional who thrives in a fast-paced environment, excels under pressure, and enjoys solving complex problems. This role is ideal for someone who is proactive, resourceful, and energized by helping clients and stakeholders navigate challenging situations.
This is a highly visible opportunitytobecomeatrustedexpertwithintheGallagherBassettLitigationManagementProgram.You'llworkdirectlywithclients,lawfirms,andinternalstakeholderstoresolvecomplexissues,supporthigh-profileprojects,andmakeameaningfulimpacteveryday.
Thisisafullyremoteposition, offering the flexibility to work fromhomewhilecollaboratingwithcolleaguesandstakeholdersacrosstheorganization.Ifyou'resomeonewhoenjoyssolvingproblems,navigatingchallengingsituations,anddeliveringexceptionalcustomerserviceinafast-pacedenvironment,we'dlovetohearfromyou.
How you'll make an impact:
- Serve as a primary point of contact and Subject Matter Expert for Gallagher Bassett's Litigation Management Program (GBLMP).
- Provide consultative support to internal stakeholders, clients, and law firms on complex operational issues.
- Proactively identify and resolve customer concerns while anticipating client needs.
- Manage escalated and high-visibility situations, often requiring urgency, critical thinking, and strong judgment.
- Troubleshoot complex issues and develop effective solutions that drive positive outcomes.
- Communicate findings, recommendations, and resolutions clearly to clients and leadership.
- Support high-profile and strategic client projects from implementation through resolution.
- Assist with workload balancing and operational efficiency across the team.
- Mentor and support team members through training and knowledge sharing.
- Represent the department in corporate initiatives and special projects.
- Serve as a backup resource to management as needed.
About you:
Required: 7 years experience required, with a minimum 3 to 5 years experience working at a senior data analyst level. Excellent analytical skills. Ability to multi-task in a fast paced environment. Proficient in required system and computer applications.
Preferred: Bachelor degree or 5 years experience in insurance or claims industry preferred. Highly analytical individual with working knowledge of Excel and Sharepoint.
Who You Are
You're a highly analytical, customer-focused professional who thrives in a fast-paced environment and enjoys solving complex problems. You remain calm under pressure, excel at managing competing priorities, and take pride in delivering exceptional service to both internal and external stakeholders.
You are someone who:
- Thinks critically and understands how operational processes connect to overall business outcomes.
- Tackles challenges with confidence and brings solutions—not just problems.
- Clearly communicates findings, recommendations, and resolutions to a variety of audiences.
- Takes ownership of assignments while understanding when to escalate issues appropriately.
- Builds strong relationships and credibility with clients, colleagues, carriers, law firms, and business partners.
- Embraces change, adapts quickly, and welcomes new challenges.
- Enjoys mentoring and coaching teammates, sharing knowledge, and contributing to team success.
- Leads through influence and professionalism, even without direct authority.
- Demonstrates sound judgment and decision-making in complex or high-pressure situations.
- Champions Gallagher's Shared Values and contributes to department and corporate initiatives.
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Compensation and benefits:
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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Gallagher
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.