Client Operations Supervisor

We appreciate your interest in employment with Barrys.

Barrys is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department at peoplebarrys.com.

Barrys is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, its the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout thats as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barrys studios and corporate offices.

About the Role

As a Client Operations Supervisor, youll be the first contact for Barrys leading best-in-class hospitality and execution of daily operations. You will support the Senior General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards, and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders, and retail.

Responsibilities

• Lead on duty, ensuring seamless class check-ins, studio opening, and closing in accordance with all policies and procedures.
• Support management of studio staff on duty.
• Develop effective and cooperative relationships with clients and staff.
• Support the SGM and AGM with studio marketing strategy, including acquisition tactics, client and community initiatives, studio and team engagement, corporate lead generation and outreach, and assist with fuel bar and retail inventory control and counts.
• Partner with SGM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed.
• Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards.
• Oversee milestone loyalty and surprise and delight program implementation and execution in studio, celebrating special events with regularity in accordance with guidelines to drive community and retention.
• Manage studio systems, including Zendesk and Brandbot.
• Ensure all client matters are properly and swiftly resolved or escalated and ensure consistent and adequate follow-through to all client inquiries.
• Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events.
• Lead with prompt and effective internal and external communication.
• Maintain brand standards and all studio facilities responsibilities, including laundry, Red Room maintenance, locker room cleaning, overall studio cleanliness.
• In partnership with SGM, AGM, or Facilities Lead, carry out weekly studio facilities walk-throughs and audits.
• Retail and Fuel Bar customer service delivery, fuel bar pre and post-class orders, merchandising.

Company Culture Responsibilities

• Work to uphold Barrys community and culture standards and live the company mission, vision, and values daily.
• Represent the Barrys brand within the studio and throughout the fitness community.
• Assist in participating in and enhancing the community with your studio and regional teams.

Qualifications

• Strong customer service skills.
• Availability to work 5 shifts, including weekends and public holidays.
• Friendly, outgoing personality and enjoy social interaction.
• Exhibits enthusiasm for the studio and for the job.
• Must be a patient, courteous listener, able to show empathy.
• Responding to clients requests with a can-do attitude.
• Cooperative manner with an optimistic attitude.
• Ability to prioritize and work within a fast-paced environment.
• Have an eye for detail and care for the studios appearance and cleanliness.
• Effective team player.
• Maintain a professional appearance and behavior.
• Demonstrate excellent communication skills.

Candidates must be at least 18 years or older to apply.