Roles & Responsibilities
The accountability for the Client Partner will include P&L growth, Customer Satisfaction, and Employee Satisfaction.
All of sales, delivery, and operations teams for the account will roll up to the CP.
•Define the long-term approach/ plan for the account and execute to the plan with quarterly and monthly KPIs.
•Stakeholder Management - building and managing client relationships at the VP, and CXO level.
•Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction
•Work closely with customer-side decision makers for upselling and cross selling all service lines such as Application Development and Maintenance Services, IOT/Digital Engineering, BPO, Data, Analytics & AI, Enterprise Solutions, Infrastructure & cloud.
•Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
•Define and execute the account specific marketing plan for building new relationships and elevating the TCS brand.
•Build alliance partnerships relevant to the account.
•Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs)
•Manage and escalate (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.
•Identifying and grooming team members into future leaders within the account and beyond.
•Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.
•Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.
Qualifications:
•Minimum years or professional experience of 15 years
•Experience with rapid growth in accounts and experience in global delivery model.
•Prior experience of managing a large P&L in a leadership role is a must.
•Strong Oil and Gas Industry domain background
•Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer.
•Ability to work with different teams in various service lines and functions, across multiple time zones.
•Ability to manage multi-cultural teams.
•Be based in Houston but willing to travel to different client locations in US and abroad.
ABOUT Ztek:
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at "To apply, click the Monster apply button" Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.