Client Principal - Professional Services

At Iron Mountain, we know that work when done well makes a positive impact for our customers, our employees, and our planet. Thats why we need smart, committed people to join us. Whether youre looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation.

Client Principal

Provides executive oversight and strategic engagement with the client executive stakeholders. Helps shape the client executive thinking into the services and applications being delivered. Delivers guidance into the art of the possible and a roadmap to get there. Ensures the quality of documentation from the functional and technical architects throughout the workshop and design phases. Is accountable for the sign-off of the artefacts created during the Design phase, including user stories, sprints, & deliverables, documentation, final scope, and acceptance criteria.

Responsibilities

• Organizing and managing client workshops during the kick-off and design phase to ensure that all relevant stakeholders are involved. • Clear communication of the project background, goals, objectives, timescales, and budget. • Identify opportunities where Iron Mountain Solutions or Professional Services can assist prospective and existing clients. • Assist pre-sales activities by functioning as a Professional Services SME for clients and internal teams. • Create and manage all project documentation, including but not limited to budget, finance reports, staff utilization, risk register, decision logs, project status reports, and comprehensive implementation plans. • Leading the design workshops and publishing the documentation prepared by the functional & technical architects. • Ensuring that the client can prioritize functional requirements during the sprints based upon recommendations on impact, urgency, and cost. • Ensuring the solution engineers can work from the design documentation. • Finalizing the scope of work, terms, and conditions, payment milestones, resources, process for scope changes, functionality changes. • Closing the project at its completion and handover to customer success.

Core Skills

• Understanding of managing complex client projects and requirements with engagement up to C-level. • Demonstrate knowledge and confidence in executing and implementing implementation best practices, Agile development methodologies, and content services platform technology. • Understanding and management of a P&L for project resources. • Commercial acumen to run P&L on the projects and maintain margin. • Able to write business reports and business cases for the outcomes, potential outcomes of a project, change.

Secondary Skills

• Good understanding of Content Services Platforms and the marketplace. • Good understanding of Enterprise IT architecture and landscape. • Good understanding of cloud & enabling technologies such as JavaScript, JSON, Python, Rest API, XML, etc. • Excellent presentation skills.

Qualifications

• 10 years of experience as a consultant/Professional Services Lead with a demonstrated track record of delivering successful digital projects. • 5 years of direct implementation experience with all aspects of an Enterprise Content Management platform from deployment to development of advanced business solutions and workflows, relevant platform certifications are a plus. • Demonstrated ability and experience executing projects using Agile methodologies. • Experience creating and presenting professional client-facing documentation and demonstrating outstanding negotiation and collaboration facilitation.

About Iron Mountain

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Equal Employment Opportunity

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex, including pregnancy, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement as well as the Pay Transparency Policy Statement, CLICK HERE.

Requisition J0097041