Client Program Lead — Drive seamless program execution for our clients
If you enjoy managing complex processes, solving problems, and ensuring every detail is accounted for, this role is built for you. As a Client Program Lead, you’ll own program execution for a client’s scholarship or education benefits programs, keeping timelines on track, resolving issues quickly, and delivering a smooth experience for both clients and users. You’ll coordinate across teams, manage moving parts, and continuously improve how work gets done.
Why you’ll like this role
Work that matters: Your work directly supports programs that help individuals access education opportunities
Ownership and impact: You are the primary execution owner. What happens in the program is driven by your work
Problem-solving in action: You’ll identify issues, resolve them quickly, and improve processes to prevent them from happening again
Remote-friendly: Fully remote, computer-based work using email, messaging, phone, chat, and video tools.
Flexible PTO: Take time off to recharge when you need it.
What you’ll do
Manage the full lifecycle of programs for a client, ensuring accurate and timely execution
Configure program rules, workflows, and system setups to meet client requirements
Monitor program activity, track issues, and drive timely resolution of inquiries and tickets
Lead regular reviews of program performance, priorities, and next steps
Deliver reporting and support reconciliations to ensure accuracy and transparency
Maintain strong processes, documentation, and escalation paths to support a smooth user experience
You’ll be a great fit if you…
Enjoy detailed, process-driven work and take pride in getting things right
Can manage multiple priorities while keeping deadlines on track
Communicate clearly and confidently with both internal teams and clients
Like solving problems and improving systems and workflows
Are comfortable using technology, tools, and data to stay organized and effective
Education and Experience
Associate's or Bachelor’s degree, or equivalent experience
Three (3) or more years of experience in virtual customer support
Experience in higher education or education-related programs preferred
Five (5) or more years of experience in a service-driven environment
Knowledge, Skills, and Abilities
Strong written and verbal communication skills
Ability to use AI and tools to improve efficiency and workflows
Experience with Zendesk or similar ticketing systems
Strong technical aptitude and comfort working in configurable systems
Basic knowledge of HTML for program configuration
Fluency with Office 365 (Teams, Outlook, Word, Excel, PowerPoint) and SharePoint
Position Type/Expected Hours of Work
This is a full-time, non-exempt salaried position, and the expected regular business hours are Monday through Friday, 8:00 am to 5:00 pm CT. Hours may be flexible and vary as needed.