Client Programs Intern

The Client Programs Intern supports the Client Programs team by assisting with project coordination, client communications, program administration, reporting and operational activities. This internship provides hands-on experience working within a client-focused environment, helping to drive program success while developing professional skills in project management, customer service and business operations.  

Duties and Responsibilities

• Assist Client Programs Team with the coordination and execution of client initiatives and projects.
• Support program administration activities, including tracking deliverables, maintaining documentation, and updating project records.
• Prepare reports, presentations, and meeting materials for internal and client-facing discussions.
• Monitor project timelines and assist with follow-up actions to help ensure commitments are completed on schedule.
• Participate in team meetings and document meeting notes, action items, and key decisions.
• Conduct research and gather data to support client programs, process improvements, and strategic initiatives.
• Assist with client communications, including scheduling meetings and agenda creation.
• Maintain accurate records and databases related to client programs and activities.
• Support the development of process documentation, training materials, and best practices.
• Collaborate with cross-functional teams to support client satisfaction and program objectives.
• Perform additional administrative and operational tasks as assigned.
• Identify and escalate program risks.
• Meet regularly with Client Program Managers to discuss program progress and brainstorm new ways to improve program delivery.
• Quickly and effectively communicate engagement changes, updates or problems.
• Embody NCM’s mission, vision and values.

Qualifications

Required

• Currently pursuing a Bachelor's degree in Business Administration, Communications, Marketing, Project Management, Management, or a related field.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.

Preferred

• Previous internship, volunteer, leadership, event management or customer service experience.
• Familiarity with Microsoft Teams, SharePoint, Monday.com or other project management tools.
• Interest in client services, program management, operations, or business consulting.