Opportunity Overview
If you enjoy communicating with people, understanding what they need, and providing dependable support, this remote opportunity may be a great match.
We are seeking personable and motivated individuals to join our team as Client Relations Advisor. In this position, you will build relationships with travelers, learn about their vacation needs, help them explore available options, and provide ongoing assistance as their plans develop.
The role combines customer interaction, research, organization, and travel coordination. Previous travel industry experience is not necessary. Training and continued support are provided to help you become familiar with travel resources, supplier platforms, and client-service processes.
How You'll Support Clients
- Welcome new client inquiries and learn about upcoming vacation plans
- Ask thoughtful questions to understand travel dates, interests, preferences, priorities, and budget considerations
- Research suitable destinations, accommodations, resorts, cruises, transportation, tours, activities, and packages
- Provide relevant options and information to help travelers make informed decisions
- Assist clients with organizing selected travel arrangements through approved supplier resources
- Keep clients informed about confirmations, schedules, payment dates, documentation, and upcoming planning steps
- Maintain consistent communication throughout the planning experience
- Respond professionally to questions, requests, and routine travel concerns
- Assist with changes to existing arrangements when necessary
- Follow up on outstanding information or incomplete travel details
- Review client and reservation information carefully for accuracy
- Document conversations, preferences, requests, and travel information within company systems
- Develop knowledge of destinations and travel products through ongoing supplier and educational programs
What You Can Expect
- Remote work from eligible locations
- Flexible part-time and full-time scheduling opportunities
- Structured onboarding for new team members
- Training provided with no previous travel-industry experience required
- Continued coaching, mentorship, and team guidance
- Access to supplier resources and destination education
- Opportunities to strengthen communication, customer relations, and travel-planning skills
- Professional development and potential growth opportunities
- Performance-based incentives and recognition
- Qualifying travel discounts and industry-related benefits
- Supportive virtual team environment
- Continued educational and skill-development resources
Qualifications
We are looking for individuals who bring a positive, professional approach to client interactions. Helpful qualifications include:
- Strong written and verbal communication abilities
- Excellent listening and interpersonal skills
- Customer-focused approach with an interest in helping others
- Ability to establish rapport and maintain professional client relationships
- Strong organization and attention to important details
- Ability to balance several client conversations and responsibilities
- Comfortable researching information and comparing available options
- Willingness to learn web-based platforms and travel-related systems
- Resourceful approach to questions, changes, and unexpected situations
- Reliable follow-up and effective time-management habits
- Ability to remain productive while working independently
- Basic computer proficiency and reliable internet access
- Must be at least 18 years of age
- Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved regions