Client Relations Associate

Who We Are

A Confidential Wine Company.

Who You Are

We are seeking an organized, personable, and detail-driven Client Relations Associate to serve as a key point of contact for our customers — building lasting relationships while ensuring seamless order processing and delivery across our portfolio. 

What You'll Do

• Act as the primary point of contact for client partners nationwide and overseas suppliers - with specific attention to order processing, product availability, delivery schedules/issues, and general information. 
• Process and analyze orders against on-hand inventory and pending orders, ensuring stock is in position for programs and key national placements.  
• Protect allocations for national programs and key placements, and optimize orders for container and freight efficiency 
• Manage high-volume order entry and account maintenance in Microsoft Business Central, our ERP 
• Work with, actively interpret, and maintain a complex price list, which includes hundreds of unique wine SKUs with various pricing levels and discount structures.  
• Provide professional and knowledgeable service to a range of clients, from private collectors to distributors, restaurants, and retailers.  
• Handle returns, breakage claims, and customer complaints with efficiency and empathy.  
• Collaborate with all internal and external teams to deliver seamless experiences.  
• Collect and relay customer feedback with the goal of continuous improvement. 

What You Bring

• Previous experience in client relations, logistics, or customer service, ideally within the wine or beverage industry. 
• Excellent communication, relationship-building, and problem-solving skills. 
• Proficient in MS Office (Excel, Word); familiarity with ERP/CRM systems (Microsoft Business Central experience plus). 
• Comfort using multiple tools and project platforms: ERP, Monday.com, etc. 
• Comfortable utilizing A.I. programs to facilitate data analysis and comparison. 
• Detail-oriented, highly organized, and able to thrive in a fast-paced, relationship-driven environment. 
• Knowledge of international shipping, customs clearance, and alcohol regulations is highly desirable. 
• Passion for wine, spirits, or sake is a strong plus! 

What We Offer

W2 Salary: $75k

#INDMM