Communication Skills, Consulting, Customer Acquisition, Customer Relations, Customer Satisfaction, Internet TV, Internet/Online Service, Marketing, Needs Assessment, Pricing, Problem Solving Skills, Revenue Growth, Sales, Sales Closing Skills, Sales Prospecting, Sales Support
Mark of Mastery Consulting, a sales and marketing firm, is hiring a Client Relations Executive to elevate how Venice experiences Frontier’s internet and TV services. The Client Relations Executive will be the reason clients stay, even when our competitors come calling. Your skills include listening to their concerns, addressing them with empathy, and solving problems before they escalate.
As a Client Relations Executive, you'll craft tailored solutions for Frontier's internet and TV clients, assessing their needs and presenting options that fit. You'll support the full client lifecycle, ensuring every sales interaction reinforces their confidence in Frontier. The Client Relations Executive’s sales impact will be measured by the smiles on clients' faces when they realize how well Frontier meets their needs.
Core Functions of the Client Relations Executive
- Cultivate strong community ties by engaging clients in Venice to discuss the reliability of Frontier's internet and TV services.
- Listen actively to clients' entertainment needs, tailoring sales recommendations that strengthen client relations and drive successful sales outcomes.
- Explain the benefits of fiber-speed connectivity and diverse channel lineups in simple terms, building trust through transparent relations management.
- Guide new clients through the enrollment process, ensuring a smooth start that reinforces positive client relations and future sales loyalty.
- Address questions about pricing and bundles with honesty, fostering long-term relations that support consistent sales growth in the territory.
- Follow up with existing clients to check satisfaction, using proactive communication to enhance relations and identify new sales opportunities.
Preferred Skills for the Client Relations Executive
- Hits daily sales targets by proving the real-world power of fiber technology.
- Positions Frontier TV and internet as the superior fix for current provider issues.
- Matches digital habits with Frontier plans to ensure maximum client satisfaction.
- Resolves client concerns professionally to protect every sales opportunity.
- Uses the newest Frontier deals to provide expert guidance and close sales.
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Mark of Mastery Consulting