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Client Relations Manager - HCM - On Site

Vensure

Duluth, GA

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JOB DETAILS
SALARY
$74,000–$88,000
SKILLS
Analysis Skills, Business Growth, Business Process Outsourcing, Business Processes, Communication Skills, Continuous Improvement, Customer Acquisition, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer/Client Research, International Business, Journalism, Metrics, Multitasking, Organizational Skills, Partner Sales, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Risk, Risk Management, Sales Management, Software as a Service (SaaS), State Laws and Regulations, Time Management, Trend Analysis, Up-Selling, Writing Skills
LOCATION
Duluth, GA
POSTED
6 days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary
As a Client Relationship Manager, you will play a crucial role in enhancing client loyalty and fostering enduring relationships with Vensure HCM clients through proactive engagement and effective risk management. You will serve as the trusted business partner for your assigned clients, ensuring their overall satisfaction with our services.


Essential Duties and Responsibilities
  • Manage a portfolio of clients, executing strategies that enhance the client experience and drive overall satisfaction, measured by retention rates, NPS, and product adoption.
  • Oversee the entire lifecycle of client from post implementation to offboarding, ensuring, a seamless transition and continued satisfaction throughout their engagement with Vensure HCM.
  • Illustrate business value by defining clear metrics and proof points for all customer engagements through regular Business Reviews.
  • Onboard new accounts and users, providing frameworks for success, clearly articulating the value of Vensure, and driving adoption throughout the client s lifecycle.
  • Orchestrate client success by collaborating with internal teams to deliver value, resolve complex issues, and enhance internal processes.
  • Serve as an escalation point for clients, addressing concerns and ensuring timely resolution of issues to maintain high satisfaction levels.
  • Monitor client health through key performance indicators, creating specific action plans for clients at risk, including regular check-ins and project management of escalated issues.
  • Represent the voice of the client by capturing feedback, sharing client stories, and reporting trends across the organization.
  • Partner with the Sales organization to identify upsell opportunities and facilitate client expansion.

Knowledge, Skills, and Abilities
  • Proven ability to solve complex problems effectively.
  • Excellent written and verbal communication skills.
  • Strong organizational, analytical, and project management skills with the ability to manage multiple tasks effectively.
  • A flexible, team-oriented self-starter who thrives in a startup environment.
  • Strong escalation management and innovative problem-solving skills, with a creative approach to overcoming challenges.
  • Demonstrated ability to take ownership and accountability for client satisfaction.
  • Must be coachable, open to receiving feedback for continuous improvement, and willing to share insights on process enhancements for the company.

Education & Experience
  • 2-5 years of experience in a consultative, multi-client account management role within HCM disciplines or a SaaS organization.
  • Bachelor s degree required.
This position is eligible for the following benefits:
  • Health Insurance: Medical, dental, and vision coverage
  • Retirement Plan: 401(k) with company match
  • Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
  • Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

About the Company

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Vensure

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