Client Relations Representative

Job Summary: Client Relations Representatives are the front-line liaison between our company and its current and potential customers.

Full-time, on-site position, Monday through Friday | 8am - 4:30 | #LI-ONSITE

Please note that this role may appear under a similar title on some of our recruiting platforms.

Employee Benefits at Dimond Bros.:

• We offer a comprehensive benefits package, including medical, dental, and vision insurance; group term life and AD&D coverage; short-term and long-term disability insurance; an Employee Assistance Program (EAP); a 401(k) with company match; HSA contributions for eligible medical plan participants; and flexible spending accounts (FSA).
• Vacation time, paid holidays, and personal time accrual.
• Medical, dental, vision and vacation time are all available on the new employee's first day!
• Please visit our website to see more information: Benefits Page

Duties/Responsibilities:

• Answer phone and manage high volume inbound calls, warmly connecting clients to correct departments and/or carrier care centers
• Assist with walk-in clients
• Collaborate with team members and other departments to ensure high quality customer service
• Effectively solve customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior
• Take and upload payments