Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants’ ability to manage their care, and provide customer service.
To support this market’s client population, proficiency in both English and Spanish is required.
Why Join Maxim:
+ Competitive pay & weekly paychecks
+ Health, dental, vision, and life insurance
+ 401(k) savings plan with company matching
+ Employee discount program; partnered with hundreds of vendors nationwide
+ Awards and recognition program
+ Opportunity for career advancement
+ Comprehensive training and mentorship program
Essential Duties and Responsibilities:
+ Maintains the confidentiality of program participants
+ Completes the consumer admissions/intakes as directed by the management team
+ Ensures client’s hours/services are authorized by the Payor Source and communicated to the client and client directed worker/Direct Service Worker
+ Manages referrals by maintaining communication with clients and Case Managers throughout the process
+ Provides timely updates to Case Managers as directed by the Account Manager or Office Operations Leader
+ Assists the office operations team with time reporting issues and concerns
+ Performs all procedures in an accurate and timely manner as directed by the management team
+ Notifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issues
FMS Program Specific Duties & Responsibilities:
+ Completes monthly customer service calls
+ Maintains the consumer record and budget
+ Collaborates with Field Support team on any updates to employee hiring and ongoing requirements
+ Assist with managing and tracking participants budgets and processing vendor payments and Direct service worker payroll.
+ Assists with contacting employees regarding annual worker requirements
+ Assists with onboarding participants and Direct Service Workers by making connect calls, and tracking candidates in the funnel
Minimum Requirements:
+ High School degree or equivalent required, some completed college coursework, preferred
+ Must meet all federal, state, and local requirements
+ Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment
+ Must be organized, detail oriented, and have exceptional planning and problem-solving skills
+ Excellent communication skills
+ Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams)
+ Proficiency in the Spanish language is required
+ Proficiency in the English language is required
Wage/Salary Information:
$24.00 - $26.00 per hour
Maxim Benefits:
Health and Wellness Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
*Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
M
Maxim Healthcare
The name Maxim Healthcare Services carries with it a rich tradition of providing superior medical staffing, home healthcare, and wellness services. Established in 1988 to address the nursing shortage, Maxim has since evolved to service nearly every sector of the healthcare industry. Among Maxim’s strongest competencies is the ability to successfully recruit across a broad range of healthcare specialties.
Maxim has earned a reputation for uncompromising dedication to customer service and the overall quality of all healthcare professionals staffed. It is engrained in the Maxim culture to strive for excellence through serving the needs of others. This is evident in Maxim’s ongoing efforts to assess and refine all management, clinical, and support processes.
This is an exciting time for Maxim, as the company has seen tremendous revenue and organizational growth over the past twenty years. We are dedicated to building and maintaining strong, trusting relationships with each teammate, candidate, patient, and client.