Client Relations Specialist | Bristol, IN (Main)
Regular Employee | Salary Non-Exempt |
What you'll do:As the Client Relations Specialist for Utilimaster (A brand of Aebi Schmidt) based at our facility in Bristol, IN, you will enjoy supporting our outside sales staff by quoting and managing orders while building and maintaining strong relationships with customers. You will focus on providing outstanding service by ensuring accurate specifications, monitoring orders from placement to completion, and effectively communicating with customers and the Production team.
You will play a critical role in identifying sales opportunities, responding to customer inquiries, and contributing to the overall success of the team by achieving sales goals. Additionally, you will have the opportunity to work independently and as part of a team, ensuring that all customer interactions are handled with efficiency and professionalism.
You will also:- Provide tailored solutions to customers
- Address customer inquiries and identify sales opportunities
- Prepare and submit accurate quotes and sales orders
- Ensure appropriate specifications and options based on the truck chassis
- Monitor current sales orders from placement to completion
- Partner with Production and maintain clear communication with customers
- Engage with customers through inbound/outbound calls and email
- Upsell products and services by understanding customer needs and offering recommendations
- Stay updated on product and service offerings and competing solutions to provide knowledgeable support
- Answer potential customers' questions, provide additional information as requested, and ensure satisfaction throughout the sales process
- Partner with Sales to close business and achieve individual and departmental sales goals
- Continually look for ways to improve efficiency and daily operations
What you need to be successful:Qualifications:- High School Diploma or GED
- Associate's or Bachelor's degree in business, marketing, or related field (Preferred)
- 1+ years of proven sales or customer service experience
- Expertise in closing sales deals, preferred
- Highly career-motivated
- Detail-oriented and a reputation for having great follow up skills
- Enthusiasm about closing new deals, meeting or exceeding goals, growing the business
- A history of developing and growing relationships
- Proficiency in Microsoft 365 and CRM tools such as Dynamics 365
- Excellent verbal and written communication skills
- Exceptional customer service and organizational skills
Why Aebi Schmidt Group? Our people are our greatest asset, and your success is our success! That's why we provide comprehensive benefits that support your health, financial security, and work-life balance-so you can thrive both personally and professionally.
- Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
- Financial Security: 401(k) with match, Disability, Life Insurance
- Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care
At Aebi Schmidt Group, we don't just offer benefits-we invest in your well-being. Join us and experience the difference!
Who we are:The Aebi Schmidt Group is a global leader in intelligent solutions for customers who care for clean and safe infrastructure and cultivate challenging grounds.
At Aebi Schmidt USA, we are proud to offer a wide range of high-quality products designed specifically for your unique needs. Our global product brands bring you an exceptional variety of equipment for both summer and winter maintenance, airport operations, and agricultural technology. From sweepers and trailers to spreaders and snowplows, we have the equipment you need to tackle any challenge. Our dedicated workforce is committed to helping you achieve economic, safe, and efficient solutions that improve your performance and overcome any obstacle.
Our mission at Aebi Schmidt Group is to go beyond individual projects and strive for total solutions. We believe in providing you with comprehensive and integrated systems that enable efficient and effective operations. Whether you're behind the wheel of a snowplow truck in winter, cleaning the streets in summer, keeping airport runways clear, or hauling rental equipment on a trailer, we have a custom solution to help you overcome any challenge that the environment