Client Relations Specialist

Client Relations SpecialistLocation: Elgin, ILCompensation: $20-$25/hour, based on experience + Commission! Schedule: 40+ hours weekly | Monday through Friday | 7:30 AM-4:30 PMBuild relationships. Keep customers informed. Help our service team stay on track.Advantage Contractor Solutions is growing our Elgin team and looking for a personable, organized, and dependable Client Relations Specialist who enjoys working with people and knows how to keep things moving in a busy service environment.What We Offer75% Company-covered Health Insurance for the EmployeeUp to 50% Company-covered Health Insurance for the Dependents50% Company-covered Dental Insurance50% Company-covered Vision Insurance401K Retirement program with 1.5% company match$25k Life InsurancePaid vacation time depending on experience and tenureSix paid holidays annuallyOngoing professional developmentWhat We're Looking ForMinimum 1 year of customer service or client relations experienceExperience in HVAC or any trade is a big plusService coordination or dispatching experience is preferredProfessional phone presenceStrong interpersonal and written communication skillsAbility to organize and prioritize multiple tasks at onceComfortable adapting to last-minute scheduling changesSolid computer skills and ability to learn new systemsFamiliarity with ServiceTitan is a plusReliable, detail-oriented, and able to work well as part of a teamGenuine commitment to providing an excellent client experienceWhat You'll Be DoingServe as a primary point of contact for customers by phone and emailBuild positive relationships with new and existing clientsCoordinate service appointments based on customer needs and technician availabilityDispatch field technicians and communicate schedule updates throughout the dayFollow up with customers regarding appointments, service needs, and outstanding questionsUpdate customer accounts, appointment details, and service information in company systemsCommunicate closely with technicians, sales representatives, and office team membersAssist customers with questions and work toward timely, professional resolutionsAdjust schedules as priorities change and help keep daily operations running smoothlyDeliver a consistently friendly and professional customer experienceCandidates will be required to pass a background check upon being given a conditional offer of employment