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CLIENT RELATIONS SPECIALIST III

NW Staffing

VANCOUVER, WA

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JOB DETAILS
SALARY
$28–$33 Per Hour
SKILLS
Administrative Skills, Analysis Skills, Billing, Clinical Laboratory, Communication Skills, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Data Entry, Documentation, Healthcare, Insurance, Material Moving, Microsoft Office, Onboarding, Physical Demands, Problem Solving Skills, Process Improvement, Project/Program Coordination, Resolve Customer Issues, Sales Management, Technical Leadership
LOCATION
VANCOUVER, WA
POSTED
30+ days ago

Step into a fast-paced healthcare environment where your ability to manage client relationships, solve problems, and keep operations running smoothly makes a direct impact every day.




SALARY: $28-33 per hour

LOCATION: Vancouver, WA

SCHEDULE: Full-Time, Monday–Friday, 8:30 AM–5:00 PM, Temporary-to-Hire




WHY YOU’LL LOVE THIS ROLE
  • Meaningful Impact: Serve as a key point of contact for clients, patients, physicians, and internal teams, helping ensure a seamless customer experience.
  • Variety in Your Day: Balance client support, problem-solving, project coordination, insurance billing support, and administrative responsibilities.
  • Professional Environment: Join a respected medical laboratory committed to quality service, innovation, and operational excellence.




WHAT YOU'LL DO 
  • Act as a main point of contact for assigned clients, providing consistent communication and high-level service support.
  • Address and resolve escalated client concerns by coordinating with internal departments to ensure prompt resolution.
  • Oversee onboarding activities for new clients, including account setup, required documentation, and initial guidance.
  • Support account management efforts through routine check-ins, follow-up communication, and service coordination.
  • Analyze account activity to help identify opportunities for improving processes and enhancing client satisfaction.
  • Partner with cross-functional teams such as operations, billing, IT, and leadership to support client needs and workflow execution.




WHAT WE’RE LOOKING FOR 
  • 3–5 years of experience in an account management, customer success, or client relations role required.
  • Experience in a healthcare or clinical laboratory setting preferred.
  • Experience handling sensitive and confidential information in a regulated environment.
  • Proficiency in using CRM software and Microsoft Office programs




PHYSICAL REQUIREMENTS: 
  • The position performs general office duties in a temperature-controlled environment.
  • Requires prolonged periods of sitting, computer work, data entry, and telephone communication.
  • Must be able to occasionally lift and move office materials weighing up to 20 pounds.




READY TO TAKE THE NEXT STEP?

This position is offered through NW Staffing Resources. Simply select ‘Apply Online’ at the top of the post to submit your application. If you’d like more information about this role or others within the industries we serve, we’d love to connect. Partner with a recruiter who will advocate for your goals, provide insight into the local market, and help you find the right fit. Call or text us directly for confidential consideration at 360-695-4900




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About the Company

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NW Staffing

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