As a Client Relations Specialist, youll ensure every clients contract experience is smooth, accurate, and compliant. In this role, youll review and validate sales contracts, provide clear client support throughout the closing process, and notarize documents to certify their authenticity. Youll collaborate with internal teams to resolve discrepancies quickly while delivering professional and friendly service that builds trust and confidence in every transaction.
Why do Team Members Like Working for us?
We offer an excellent benefits package to our full-time Team Members that include:
• Hourly Pay: $33.65 per hour • Medical, Dental, and Vision insurance from Day One • Financial Wellness - 401k plan with company match • Life insurance • Company stock purchase program • Generous Paid Time Off Program, including Paid Sick Days and Parental Leave • Team Member Recognition and numerous learning and advancement opportunities
HGV provides access to outstanding Team Member benefits, discount travel programs, and much more. Join HGV to access these premier benefit programs today.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweeks Americas Greatest Workplaces for Parents & Families. Over the past 30 years, the highest honor weve received is the continued loyalty of our Owners, Members, and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers, and corporate offices.
Schedule Details
Our Sales Center operates 7 days a week. Client Relations Specialists work varying shifts that range between 8:30am and 7:30pm. This role supports both our Lahaina resort and Kihei resort, and you will be scheduled shifts at both resort locations.
As a Client Relations Specialist, you will be responsible for:
• Assuring new owners understand their paperwork and contracts • Partnering with Contracts in processing client paperwork so that documents are done accurately and efficiently • Providing Notary services for guests, new owners, in addition to presenting all other legal documents in order to complete the contract • Following up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication • Managing the customer follow-up process by obtaining any necessary missing or incomplete documentation or funds as needed to close transactions • Following all quality assurance directives and SOPs • Providing professional and courteous service to all new Hilton Grand Vacations clients, owners, and guests in accordance with HGVs standards of integrity, quality, and service • Exhibiting professionalism in actions and appearance
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
• High School Diploma or GED • Valid Notary License or the ability to acquire a license • Minimum 1 year of work experience in Customer Service • Ability to work a flexible schedule, including evenings, weekends, and holidays • Ability to calculate figures and amounts ranging from commissions, proportions, and percentages • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form • Ability to effectively resolve customer service issues
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
1 year of experience with Notary contract documents • Timeshare and Vacation Ownership experience 1 year or more of administrative and clerical work experience • Associates Degree • College Diploma • Cepeg
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.