This Client Relations Specialist serves as the primary administrative support professional within the Housing Department at the Urban Redevelopment Authority of Pittsburgh (URA). The Housing Department provides a portfolio of housing programs to both developers and consumers in the City of Pittsburgh while also partnering with a non-profit URA affiliate that specializes in single-family for sale housing development. The Client Relations Specialist is responsible for providing a responsive, compassionate, and accessible front door for clients seeking to access the programs and services of the Housing Department. The primary responsibilities include providing administrative support for the housing programs, coordinating a central intake process for departmental communications, and maintaining client records and files. The Client Relations Specialist will also provide administrative support to the department leadership and staff. Job title: Client Relations Specialist Department: Housing Department Divisional Unit: Lending & Investments Starting Salary: $50,000 Annually Reports to: SeniorDirector of Real Estate Essential Functions and Responsibilities: - Efficiently service a high call and high email volume daily while providing a professional and compassionate customer service experience
- Serve as the lead on housing intake and consultation process and facilitate referrals for potential clients to appropriate URA programs or to URA external partners relevant to the specific needs of the individual’s circumstances
- Assist with general administrative tasks for various programs which may include check requests, scheduling and meeting coordination, large mailings, data entry into various systems, running reports from various systems, maintain invoicing systems, draft marketing materials, maintain system databases such as SharePoint, NetSuite, Portfol, scanning, copying, creating PowerPoints, etc.
- Coordinate centralized intake process with department leadership for residential & consumer programs and maintain intake records as a part of our NetSuite database for all client inquiries and applications.
- Assist in the coordination and execution of all departmental in-person application and orientation events
- Assist in the taking of meeting minutes for relevant advisory board meetings.
- Assist in the preparation of relevant advisory board meeting materials and presentations.
- Assist with tracking and making edits to various systems like but not limited to budget trackers and the URA website.
- Attend community meetings, assist in presenting housing programs, and/or help department organize and lead outreach events including all Housing Opportunity Fund survey events.
- Assist with the utilization of federal invoicing systems.
- Other duties as assigned.
Position Requirements and Qualifications: - High School Diploma and Five (5) OR Associate’s Degree and Two (2) years of experience in customer service, client support, operations, or administrative support roles.
- Experience coordinating meetings and events and attention to timeliness on all work products.
- Excellent communication skills, including verbal, written, and public speaking
- Experience in MS Office Suite products, including SharePoint
- Ability to work some weekend hours for community outreach events (5%)
Preferred Qualifications: - Bachelor's Degree in Public Policy, Social Work, Business, Communications, Public Relations, or a related field.
- Customer Relationship Management (CRM) database experience
- Interest in affordable housing concepts and programs
- Experience in a lending, banking, financial management, clinical, or social services setting preferred
Physical Requirements: - Ability to safely and successfully perform the essential job functions consistent with the ADA, including travel to County and City offices
- Must be able to lift and carry up to 20 lbs., standing, sitting, reaching and stretching.
- Must be able to talk, listen and speak clearly on telephone.
Disclaimers: The URA is an equal opportunity affirmative action employer. All qualified applicants will receive consideration without regard to race, religion, color, gender, age, national origin, ancestry, disability, sexual orientation, gender identity/expression, political, and/or union affiliation. AN APPLICANT MUST BE A CITY OF PITTSBURGH RESIDENT OR BECOME ONE AS A CONDITION OF EMPLOYMENT AT THE URA. PM22
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