Case Management, Communication Skills, Critical Care, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Employee Assistance Plan, English Language, Healthcare, High School Diploma, Leadership, Maintain Compliance, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Word, Multilingual, On Site Support, Onboarding, Operational Support, Organizational Skills, Patient Care, Plan Meetings, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Retirement Planning, Spanish Language, Time Management, Writing Skills
Client Relations Specialist
Location: San Bernardino, CA
Hourly Rate: $21.00 - $25.00 per hour + $2,000 Annual Bonus Potential
Support Clients. Strengthen Care. Grow Your Career.
Maxim Healthcare is seeking a compassionate and detail-oriented Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants' ability to manage their care and provide exceptional customer service.
Why You'll Love This Role:
- Competitive Pay & Weekly Paychecks: Reliable compensation you can count on
- Comprehensive Benefits: Health, dental, vision, and life insurance
- Retirement Planning: 401(k) savings plan with company matching
- Employee Discounts: Access to hundreds of nationwide vendor discounts
- Recognition & Rewards: Be celebrated through our awards and recognition programs
- Career Advancement: Opportunities to grow within a supportive organization
- Training & Mentorship: Benefit from structured onboarding and ongoing development
Key Responsibilities:
- Maintain confidentiality of program participants
- Complete consumer admissions/intakes as directed
- Ensure client services are authorized and communicated to clients and caregivers
- Manage referrals and maintain communication with clients and Case Managers
- Provide timely updates to Case Managers and internal teams
- Assist with time reporting issues and operational support
- Notify leadership and payor sources of concerns, including fraud or misuse
- Complete quarterly customer service calls and attend service planning meetings
- Maintain accurate consumer records
- Support Field Support Team with onboarding and compliance tracking
Qualifications:
- High school diploma or equivalent required; some college coursework preferred
- Must meet all federal, state, and local requirements
- Energetic, self-motivated, and adaptable in a dynamic environment
- Strong organizational, planning, and problem-solving skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, Teams)
- Spanish language proficiency preferred
- English language proficiency required
Be the Voice of Care and Connection
If you're ready to make a meaningful impact by supporting clients and caregivers with empathy and precision, we'd love to hear from you.
Apply today and join a team that values your dedication and bilingual skills.
Maxim Benefits:
Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
- Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Maxim Healthcare Services Inc
The name Maxim Healthcare Services carries with it a rich tradition of providing superior medical staffing, home healthcare, and wellness services. Established in 1988 to address the nursing shortage, Maxim has since evolved to service nearly every sector of the healthcare industry. Among Maxim’s strongest competencies is the ability to successfully recruit across a broad range of healthcare specialties.
Maxim has earned a reputation for uncompromising dedication to customer service and the overall quality of all healthcare professionals staffed. It is engrained in the Maxim culture to strive for excellence through serving the needs of others. This is evident in Maxim’s ongoing efforts to assess and refine all management, clinical, and support processes.
This is an exciting time for Maxim, as the company has seen tremendous revenue and organizational growth over the past twenty years. We are dedicated to building and maintaining strong, trusting relationships with each teammate, candidate, patient, and client.