Position Summary
The Client Relations Supervisor oversees the Client Relations team within Finance Operations, ensuring timely, accurate communication on claims, recoveries, and client inquiries. This role serves as the escalation point for complex issues, drives team performance, and partners cross-functionally to deliver efficient, high-quality resolutions. The position supports strong client relationships, operational excellence, and achievement of departmental goals.
Key Responsibilities
- Serve as primary escalation point for complex client inquiries, disputes, and service issues. Maintain proactive communication with clients on case status, EOB/payments, and timelines.
- Ensure timely, accurate, and professional resolution of client concerns. Investigate and resolve issues related to awards, payments, documentation, and account discrepancies.
- Identify root causes of recurring issues and implement process improvements. Supervise, coach, and develop Client Relations staff; monitor performance and service quality.
- Collaborate with Insurance Relations, Legal Billing, and Legal teams to resolve inquiries efficiently. Ensure accurate and complete documentation of client interactions and resolutions.
Required Qualifications
- Bachelor's degree in Business Administration, Communications, Healthcare Administration, Legal Studies, or a related field; equivalent experience may be considered.3–5 years of experience in client relations, customer service, operations, account management, or a related field.
- Experience in healthcare recoveries, claims administration, legal or settlement services, client resolution, subrogation, or recovery operations Strong conflict resolution and analytical problem-solving skills. Excellent written and verbal communication.
- Leadership, team development, and collaboration skills.Ability to prioritize and manage multiple tasks in a fast-paced environment.
Preferred Qualifications
- Proficiency in understanding and interpreting medical EOBs.Proven ability to handle escalated client issues and dispute resolution.
- Familiarity with CRM systems, case management platforms, or workflow tools. Experience developing performance metrics and reporting.
- 1–2 years of supervisory or team leadership experience.
Benefits100% employer-paid Medical, Dental, Vision, and Life Insurance
- 401(k) with Employer Safe Harbor ContributionsProfit Sharing and Cash Balance Plan
- Competitive PTO and Paid HolidaysEarned Sick Leave
Equal Opportunity EmployerGottlieb & Greenspan is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, age, or any other protected status under applicable federal, state, or local laws.