Client Relationship Coordinator

Client Relationship Coordinator

Location: Pleasanton, CA (On-site with occasional flexibility)

Position Type: Full-Time, Modified Workweek (half day every Friday)

The Opportunity

Our client, a boutique financial planning firm in Pleasanton, is seeking a high-level Client Relationship Coordinator. This is a pivotal role designed for a proactive professional who thrives on organization, relationship management, and executive support. You will serve as the "right hand" to the firm’s owner, ensuring the business operates seamlessly while delivering a premier experience to a loyal client base of individuals and families.

Core Responsibilities

Strategic Operations & Project Management

• Collaborate with the team to prioritize projects, troubleshoot bottlenecks, and provide frequent progress updates.

• Monitor and drive follow-through on all action items to ensure nothing falls through the cracks.

• Handle sensitive and confidential information with the highest degree of tact and discretion.

Relationship Management & Client Liaison

• Act as the primary point of contact between the owner, clients, and strategic partners.

• Project a professional, supportive, and sophisticated image in all client interactions.

• Manage the full client lifecycle: scheduling appointments, reviewing meeting notes, and executing follow-up actions via phone and email.

• Maintain and optimize client data within the firm’s CRM systems on a daily basis.

Executive Support & Schedule Optimization

• Strategically manage the owner’s calendar and "gatekeep" their time to ensure focus on high-priority activities.

• Proactively anticipate needs and remain flexible to shifting priorities in a fast-paced environment.

• Coordinate travel arrangements and provide general administrative support, including document management and office logistics.

Required Qualifications & Talents

• Experience: 4+ years of experience in Customer Service or as an Executive Assistant. Experience within Financial Services or Wealth Management is a significant plus.

• Education: Bachelor’s degree required.

• Technical Proficiency: Expert-level Microsoft Office skills. Proficiency with DocuSign and CRM platforms (e.g., Wealthbox) is preferred.

• Entrepreneurial Mindset: A self-starter who embraces new opportunities and takes initiative without being asked.

• Detail-Oriented: A natural planner who looks ahead, sees the "big picture," and maintains meticulous accuracy.

• Communication: Highly personable and energetic, with the ability to handle multiple requests with speed and grace.

Compensation & Benefits

• Base Salary: 60 - 75k - negotiable depending on experience.

• Incentives: Results-based company bonus structure.

• Retirement: Matching 401(k) and Profit-Sharing plan.

• Modern Schedule: A modified 40-hour workweek consisting of 9-hour days (Mon–Thu) and a half-day (4 hours) every Friday.