CLIENT RELATIONSHIP LEAD

MESSERLI KRAMER P.A.

Medicine Lake, MN

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JOB DETAILS

SALARY

$21–$22 Per Hour

SKILLS

Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Establish Priorities, Housekeeping/Cleaning, Leadership, Maintain Compliance, Needs Assessment, Performance Reviews, Problem Solving Skills, RMON, Remote Access, Resolve Customer Issues, Staff Motivation, Time Management, Training/Teaching

LOCATION

Medicine Lake, MN

POSTED

1 day ago

Summary: The role of the Client Relationship Lead is to provide training, support and leadership to the Client Relationship team and to be an assistant to the Client Relationship Supervisor. Essential Functions and Duties: Providing excellent communication to all clients by anticipating and resolving issues in a manner that exceeds the client’s expectations. Working with teams throughout the organization to respond to client audit requests and questionnaires by assigned deadlines. Participating in monthly calls, remote audits, and on-site visits. Reviewing and responding to client inquiries to solve critical issues in a timely fashion. Properly tracking deadlines to meet client requirements Communicating regularly with the client to evaluate satisfaction and proactively identifying upcoming needs. Provide leadership to their team as described below Evaluate and act on exceptions Respond promptly to requests from management and attorneys Conduct clean desk sweeps for compliance purposes Supervisory Responsibility: Review and monitor staff for compliance and quality of work New hire and remedial training Recruiting, interviewing and hiring Motivate staff to meeting job requirements Prioritize assignments Track remote access and productivity Compensation details: 21-22 Hourly Wage PI908edde1f12e-25448-408919135c143e31-5e48-4549-b638-05792d185386

About the Company

MESSERLI KRAMER P.A.

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