Client Relationship Manager

Client Relationship Manager | Burton on Trent | £53,000–£55,000 | Full-time (Hybrid - 3 Days on site)

Are you commercially minded and ready for a role with real progression? And would you like to build the next stage of your career with a name everyone knows?

This is a great opportunity to join Pirelli, one of the most recognised names in the automotive world, working within their Sales team in Burton on Trent. It's a business that pairs serious engineering credibility with close, long-standing customer relationships, and this role sits right at the heart of that. It's pitched as a genuine step for someone commercially minded with the right grounding behind them — you'll be given the support and training to get up to speed, and once you're settled you'll take the lead on a small portfolio of major, high-value and genuinely prestigious accounts. The focus here is firmly on depth of relationship rather than sheer volume, and there's real scope to progress as you establish yourself.

The Role

Reporting to the Sales Director, you'll take ownership of your customers, looking after the relationships, the numbers, the service, and everything in between. You'll be the go-to person for your accounts and a key link between them and the wider business.

You'll be the main point of contact for your accounts, building trust and keeping everything running smoothly.

• Take ownership of key customer outcomes and results
• Build strong relationships, internally and externally, through a consultative, advisory approach
• Handle sales negotiations and keep customers supplied with clear, accurate information
• Attend customer meetings, both commercial and technical, including R&D and engineering discussions
• Monitor customer satisfaction each month and resolve any disputes as they arise

A big part of this role is staying on top of the numbers and turning them into insight.

• Manage the market coverage tool and pull together market share data for group reporting
• Run the CRM process and attend the weekly and monthly meetings
• Analyse new product quotations
• Keep internal customer records accurate and up to date

You'll work closely with R&D and Quality to keep everything on track and compliant.

• Liaise with R&D and Quality to manage timelines and customer requirements
• Manage external audit requirements
• Handle product updates and description changes driven by legislation
• Oversee stock availability and the relevant planning meetings

You'll Flourish if You Have

This role will suit someone commercially sharp, comfortable with data, and ready to take the next step in their career.

• A degree, ideally in a business, management or marketing discipline
• At least four to five years' experience in a post graduate commercially focused role — think marketing, sales, finance or commercial operations — where you've built up genuine business acumen and some work experience
• A good grasp of sales and market analysis, with the confidence to interpret the numbers and act on them
• Strong financial acumen — you'll be comfortable with P&L and the commercial detail
• Excellent communication, presentation and negotiation skills
• A solution-focused, resilient approach and the organisation to juggle priorities and hit deadlines
• Good IT skills, including Excel
• A full UK driving licence, or the ability to travel to customer sites as the role requires, with the flexibility to stay away when needed (most likely two to three days away a month)
• An interest in the automotive world is a bonus, but sector experience isn't essential — they'll teach you the product
• A preference to work in a client-facing environment where smart business attire (a suit or equivalent) is worn each day

Why You'll Love Working Here

• Salary of £53,000–£55,000, depending on qualifications, skills and experience
• A genuine step up, with real progression as you establish yourself
• The backing of a global, market-leading brand
• Company car
• Bonus scheme of up to 15%
• 33 days holiday per year (including bank holidays)
• Pension scheme with linked life insurance
• Service-related payment
• Employee discount scheme
• Employee assistance programme
• Discounted tyre vouchers
• Bike to work scheme (salary sacrifice)
• Car purchase scheme (salary sacrifice)
• Hybrid working once you're settled — three days in the office and two from home, with your customer visits spread evenly across your office and home-working days so the balance stays intact. New starters are office-based full-time to begin with, to receive the support and training they need.

Foxgroves Recruitment acts as an employment agency for vacancies on behalf of clients, following fair and inclusive recruitment practices in line with the Equality Act 2010. All appointments are subject to pre-employment screening, including right to work checks, reference checks, and qualification verification. Reasonable adjustments are available for individuals with disabilities throughout the recruitment process.