Client Relationship Manager

Position Overview:

Ultimate Staffing Services is actively seeking an experienced Client Relationship Manager to join their client's team in Hunt Valley, Maryland. This role requires a dynamic individual with a passion for building and maintaining client relationships and ensuring client satisfaction.

Responsibilities:

• Serve as the primary point of contact for assigned clients; maintain strong retention.
• Prepare and deliver annual stewardship reports, pre-renewal and mid-year presentations, financial/funding analyses, and monthly/quarterly loss reports.
• Support the renewal process, including data gathering, strategy, marketing, and proposal delivery.
• Ensure on-time delivery and explanation of policy documents.
• Maintain a proactive communication schedule; manage midterm needs, claims, and changes.
• Monitor accounts receivable, ensuring no balances exceed 30 days.
• Coordinate internal/external resources, including producers, claims, risk management, tech, and loss control.
• Participate in client meetings and coverage reviews.
• Work with claims teams, carriers, and TPAs to build claims strategies.
• Assist with escalated issues, such as insurance requirements, accounting discrepancies, and premium/commission issues.
• Help reinforce internal processes, compliance, and team accountability.

Key Performance Expectations:

• 92%+ renewal rate on assigned accounts.
• Zero accounts receivable over 30 days.
• Proposals delivered 2+ weeks before renewal.
• Maintain accuracy, compliance, and data integrity.

Requirements:

• MD Property & Casualty License is required.

Work Hours:

Monday through Friday, 35-hour workweek.

Benefits:

• Offers a competitive salary, full benefits, and strong career development.
• Supports work-life balance with paid time off, weekends off, and the option for a hybrid schedule after the first 90 days.

Additional Details:

Salary Range: $75,000 - $85,000 per year

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.