Client Safety Navigator - MLK Residential Program

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.

The Martin Luther King Jr. Behavioral Health Center (MLK BHC) is a program of HealthRIGHT 360 and is

contracted with the Department of Public Healths Substance Abuse Prevention and Control (SAPC)

program. MLK BHC offers residential Drug Medi-Cal (DMC) services for a maximum of 99 adult individuals,

comprising 33 beds each for judicially involved men, men, and women. MLK BHC collaborates closely with

other Behavioral Health Center programs to ensure a comprehensive range of services for low-income

and Medi-Cal-eligible individuals. Situated on the Martin Luther King Jr. Hospital campus in the

Willowbrook area of South Los Angeles, the program serves residents of all Los Angeles County.

The Client Safety Navigator (CSN) is an in-person role who fosters a safe, respectful, and welcoming

environment. CSN works with program leadership, Sherriff's or local law enforcement, and other teams

to respond to emergency and crisis situations, including client drug use, overdose, programmatic

interruptions, and other situations.

KEY RESPONSIBILITIES

Safety and Security

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Maintain appropriate boundaries and adhere to the organization's code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.

Client and Visitor Management

• Maintain client and visitor logs.
• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
• Answer and direct calls or messages.
• Provide resources and information to clients and guests as needed.

Crisis Intervention and Medical Assistance

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.

Administration and Other Duties

• Complete all necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.
• Attend and participate in meetings.
• Participate in and complete all assigned training in a timely manner.
• Read and respond to messages and emails when appropriate.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Associate's degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Experience

• Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.

Must complete background check and livescan clearance.

We will consider for employment qualified applicants with arrest and conviction records.