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Client Scheduling Coordinator

ICONMA, LLC

Whitehouse Station, NJ

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JOB DETAILS
SALARY
$15.49–$20.15 Per Hour
SKILLS
Calendar Management, Communication Skills, Customer Relations, Customer Support/Service, Data Entry, Follow Through, Geography, Health Plan, High School Diploma, Insurance, Leadership, Microsoft Chat, Microsoft Outlook, Microsoft Windows Phone, Organizational Skills, Presentation/Verbal Skills, Property and Casualty Insurance, Risk, Time Management, Writing Skills
LOCATION
Whitehouse Station, NJ
POSTED
30+ days ago
Our Client, a Property and Casualty Insurance company, is looking for a Client Scheduling Coordinator for their Whitehouse Station, NJ location.
 
Responsibilities:
  • The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals.
  • Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory.
  • Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently.
  • During the scheduling process, they provide exemplary customer service.
  • Acting as the point of contact between Client and the client throughout the home assessment scheduling process
  • Making a high volume of outbound contacts (calls/emails) to secure appointments
  • Maintain an appointment-setting process that accommodates the needs of both clients and business partners
  • Follow through with all tasks in an effective and efficient manner by using company and department resources
  • Consistently complete tasks with an increased focus on the details to improve the scheduling experience
  • Proactively and clearly communicate needs and concerns
  • Work to collaboratively respond to inquiries within 24 hours of receipt
  • Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
  • Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)
 
Requirements:
  • Effective, strong, and service focused communication skills, both verbal and written”
  • Outlook-must be able to manage multiple calendars for scheduling of appointments
  • EXCEL- data entry
  • GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
  • Must have a strong experience,2-4 years Customer Service experience
 
Why Should You Apply?  
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

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ICONMA, LLC

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