Our Client, a Property and Casualty Insurance company, is looking for a Client Scheduling Coordinator for their Whitehouse Station, NJ/ Hybrid location.
Responsibilities:
Acting as the point of contact between client and the client throughout the home assessment scheduling process
Making a high volume of outbound contacts (calls/emails) to secure appointments
Maintain an appointment-setting process that accommodates the needs of both clients and business partners
Follow through with all tasks in an effective and efficient manner by using company and department resources
Consistently complete tasks with an increased focus on the details to improve the scheduling experience
Proactively and clearly communicate needs and concerns
Work to collaboratively respond to inquiries within 24 hours of receipt
Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)
Requirements:
Effective, strong, and service focused communication skills, both verbal and written”
Outlook-must be able to manage multiple calendars for scheduling of appointments
Excel- data entry
GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
Must have a strong experience,2-4 years Customer Service experience