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Client Scheduling Coordinator

Iconma

Whitehouse Station, NJ

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JOB DETAILS
LOCATION
Whitehouse Station, NJ
POSTED
9 days ago
Our Client, a Property and Casualty Insurance company, is looking for a Client Scheduling Coordinator for their Whitehouse Station, NJ location.
 
Responsibilities:
  • The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals.
  • Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory.
  • Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently.
  • During the scheduling process, they provide exemplary customer service.
  • Acting as the point of contact between Client and the client throughout the home assessment scheduling process
  • Making a high volume of outbound contacts (calls/emails) to secure appointments
  • Maintain an appointment-setting process that accommodates the needs of both clients and business partners
  • Follow through with all tasks in an effective and efficient manner by using company and department resources
  • Consistently complete tasks with an increased focus on the details to improve the scheduling experience
  • Proactively and clearly communicate needs and concerns
  • Work to collaboratively respond to inquiries within 24 hours of receipt
  • Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
  • Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)
 
Requirements:
  • Effective, strong, and service focused communication skills, both verbal and written”
  • Outlook-must be able to manage multiple calendars for scheduling of appointments
  • EXCEL- data entry
  • GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
  • Must have a strong experience,2-4 years Customer Service experience
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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