Client Service Administrator (Manufacturing)

Customer Service Administrator (Manufacturing)
Pay Rate: $22.00 to $25.00 per hour, depending on experience
Location: Acton, MA 01720
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Position Summary
The Panther Group is seeking a motivated and customer-focused Customer Service Administrator to join a growing manufacturing organization in the Acton, MA area.

This is a hands-on position within a small, collaborative team. Approximately 75% of the role involves direct communication with customers, making strong customer service, communication, and follow-through skills essential.

The Customer Service Administrator will serve as an important connection between customers and internal teams, helping ensure questions are answered, information is communicated clearly, and customer needs are addressed promptly. This individual will also provide general administrative support and assist with special projects as needed.

The ideal candidate will have at least two years of customer service or administrative experience. Experience within manufacturing, electronics, aerospace, defense, or another regulated environment is strongly preferred. Previous exposure to ITAR requirements or export-controlled operations is a plus.
Responsibilities

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  Communicate with customers by phone and email to provide assistance, answer questions, and resolve concerns.
  
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  Serve as a liaison between customers and internal departments.
  
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  Provide timely updates and ensure customer requests receive appropriate follow-up.
  
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  Maintain accurate customer records, correspondence, reports, and internal documentation.
  
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  Provide general office and administrative support to a small team.
  
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  Use Microsoft Excel and Word for tracking, reporting, documentation, and daily administrative tasks.
  
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  Assist with special projects and company initiatives outside of regular daily responsibilities.
  
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  Support office technology projects, including phone system implementations and upgrades.
  
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  Manage multiple priorities while maintaining accuracy and a high level of customer service.
  
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  Take ownership of assigned responsibilities and follow tasks through to completion.
  
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  Provide additional administrative and customer support wherever needed.
  

Qualifications

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  At least two years of customer service, client service, sales support, order administration, or office administration experience.
  
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  Experience supporting customers within a manufacturing environment is strongly preferred.
  
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  Experience working in an ITAR-regulated or export-controlled environment is a plus.
  
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  Intermediate to advanced Microsoft Excel skills.
  
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  Strong working knowledge of Microsoft Word.
  
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  Excellent written and verbal communication skills.
  
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  Professional and confident when communicating with customers and internal team members.
  
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  Strong organizational, multitasking, and problem-solving skills.
  
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  Ability to work effectively within a small-team environment and handle a variety of responsibilities.
  
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  Strong sense of urgency, accountability, and follow-through.
  
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  Ability to work independently, take initiative, and assume ownership of assigned work.
  
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  Positive, flexible, and team-oriented attitude.
  

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