Encore Promotions, a sales and marketing firm, needs a Client Service Agent who brings AT&T Fiber to our clients in Tucker. You'll arrive like a relief, diagnosing internet needs, explaining fiber benefits simply, and setting up service that finally fixes their connectivity. Every sale the Client Service Agent makes is a client rescued from lag, and every thank-you is proof that sales and service can be the same thing.
As a Client Service Agent, you ensure no client ever has to see a loading bar again by providing a top-tier service. The Client Service Agent offers AT&T Fiber, making sure each client is set up for total fiber-optic dominance. Every new client you help is a testament to your ability to make a high-tech service feel easy. After the sales part is done, you’ll stick around to make sure the transition is just right.
You smile through the fifth is this a DSL question of the day, and answer as if it’s the first . You realize clients may confuse fiber with dial-up, and you explain it simply. You prove that this isn't just a matter of patience, but a display of performance art that comes with a paycheck.
Greet clients to introduce the reliability of AT&T Fiber, setting a welcoming tone for high-quality service.
Listen closely to clients’ connectivity needs, tailoring your sales recommendations to ensure every sales suggestion is personal and helpful.
Explain fiber-optic benefits in plain language, helping clients understand why upgrading their service improves daily life.
Guide new clients through the enrollment process, ensuring their account setup is smooth, and their service starts without delay.
Address questions about pricing and speed with honesty, building the trust necessary for successful long-term sales relationships.
Follow up with interested clients to answer concerns, demonstrating dedicated service that converts interest into confirmed sales.
A high school diploma or equivalent is preferred.
Experience in sales or client service is a plus, but not required.
Stays self-motivated and disciplined in a sales-driven environment.
Leads engaging discussions about internet speed and reliability to drive sales.
Refines sales and service techniques quickly based on feedback and results.