Job Overview
Ensures clients obtain maximum value from products and services by providing high-quality support and building strong working relationships. This role works closely with clients and internal teams to support service delivery and help drive adoption of data and technology solutions. The position offers the opportunity to develop technical expertise, gain client-facing experience, and contribute to impactful outcomes.
What You Will Do
Serve as a primary day-to-day contact supporting client needs and requests
Ensure timely and accurate delivery of client products and services
Build and maintain strong client relationships to support long-term success
Partner with internal teams to support service delivery and resolve issues
Monitor service performance and ensure client expectations are met
Research and analyze client inquiries and provide effective solutions
Participate in client meetings and support client engagements
Technical Skills & Learning
Develop and maintain knowledge of platforms, tools, and data solutions
Quickly learn new systems and technologies to support evolving client needs
Translate technical concepts into clear, user-friendly guidance
Support training and onboarding for clients and internal team members
Assist in delivering training on tools, platforms, and processes
Growth & Opportunities
Build technical and client service expertise in a dynamic environment
Gain exposure to data, analytics, and technology-driven solutions
Develop skills in client relationship management and problem-solving
Collaborate with cross-functional teams and experienced professionals
Qualifications
Bachelor’s degree or equivalent experience
Experience in client service, account support, or a related field
Strong technical aptitude and ability to learn new systems quickly
Strong communication, analytical, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Experience working with data, reporting tools, or analytics is a plus
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $73,400.00 - $183,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.