Location: Chesterfield, MO Job Title: Client Service and Operations Associate Type of Position: Full-time Hours per week: 40 FLSA Classification: Exempt Working Hours: 8:00am-5:00pm Compensation: $50-55k
Our mission is to help clients understand their current financial picture considering their future financial goals through a holistic planning process.
Job Summary The Client Service and Operations Associate specialize in servicing clients and supports the financial advisor to ensure that their focus remains on building their business. They work closely with others on their team to provide ongoing administrative and operational support and implementation. The Client Service and Operations Associate is a liaison between the home office, financial advisor and clients.
Key Responsibilities Client Service Support
Send meeting invites, send and follow up on requests for clients prior to meetings
Communicate and assist existing clients with anything they may need help with
Process client address, beneficiary, banking, and ownership updates and service requests
Process money movements, loan requests and repayments, policy surrenders
Assist clients with late payment notices and claims management
Manage CRM accuracy
Provide timely and confidential handling of client information
Operations Support
Ensuring NMIS and insurance compliance requirements are implemented and followed
Proactively prepare Advisors with all materials for client meetings and send follow-up summary emails after client meetings
Act as liaison among team, clients, and home office in client onboarding processes
Ensure seamless completion of all insurance policies from start to finish including creating applications, medical examiner communication, constant client follow up, underwriting communication, and coordinating with outside insurance vendors as needed
Prepare, process, track, fund, set up standing instructions for new investment accounts and confirm assets received and invested
Rollover calls with clients and implementation of new account
Minimum Job Requirements
Financial Services industry experience
Life and Health license required before starting date
Series 6 and 7 licenses preferred
Ability to proactively identify what needs to be accomplished and act
Ability to work both independently and in a team
Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment
Strong analytical, problem solving, written and verbal communication skills
Independent learner who seeks knowledge and is adaptable to change
Benefits
Health, Vision, & Dental Insurance
Short-term Disability Insurance, Long-term Disability Insurance, Life Insurance
Simple IRA
PTO and holiday pay
Personal and professional development opportunities