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Client Service Assistant

The Computer Merchant, Ltd

Miami, FL

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JOB DETAILS
SALARY
$35–$40 Per Hour
SKILLS
Accounting Close, Administrative Skills, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, English Language, Establish Priorities, Federal Laws and Regulations, Financial Analysis, Investment Services, Maintain Compliance, Multilingual, Multitasking, Onboarding, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Regulations, Resolve Customer Issues, Spanish Language, State Laws and Regulations, Time Management, Writing Skills
LOCATION
Miami, FL
POSTED
30+ days ago
JOB TITLE: Client Service Assistant
JOB LOCATION: Miami, FL
WAGE RANGE*: 35 - 40 / hour
JOB NUMBER:SANJP00005617

REQUIRED EXPERIENCE:
Must-Have Requirements:
- 3-5 years of experience
- Excellent time management skills and ability to multi-task and prioritize work
- Organizational and planning skills in a fast-paced environment
- Excellent written and verbal communication skills
- Attention to detail and problem-solving skills
- Bachelor's degree required or equivalent experience
- Bilingual in English, Portugues and Spanish

Nice-to-Haves:
- Knowledge of financial analysis

JOB DESCRIPTION

The Client Service Assistant supports the Client Service team in delivering high-quality service to clients in a well-organized and timely manner. This role focuses on administrative, operational, and coordination tasks, ensuring smooth day-to-day client interactions and internal processes. The Assistant acts as a key point of contact for routine client inquiries, supports onboarding and account maintenance processes, and helps manage communications between clients and internal teams.

Position Duties/Responsibilities:
- Client & Operational Support
- Provide day-to-day administrative support to the Account Manager in servicing existing and potential clients.
- Respond to client inquiries, redirect requests when necessary, and ensure timely follow-up.
- Coordinate with internal teams to help resolve client issues efficiently.
- Assist in proactive client outreach for follow-ups, documentation, or pending requests.
- Support account opening, updates, and closing processes, ensuring documentation is complete and properly recorded in internal systems.
- Support the team in tracking and resolving incidents or pending items identified by Back Office.

Process Support:
- Develop a basic understanding of investment products and services to effectively support client inquiries.
- Assist in preparing documentation and materials related to investment and credit products.
- Support the team in the commercialization and administrative processing of products and services.
- Provide operational support in client transactions and internal workflows.
- Maintain accurate records and ensure compliance with internal procedures and policies.
- Monitor reports (e.g., account movements) and escalate any irregularities (such as overdrafts) to the appropriate team.

Duration:
- Possibility of extensions and/or FTE conversion

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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About the Company

T

The Computer Merchant, Ltd

About TCM

If you would like to…

  • Develop your skills
  • Improve your earnings potential
  • Gain greater control over your career


The Computer Merchant, Ltd. (TCM) has provided Information Technology Solutions and enterprise staffing services to Fortune 1000, mid to small sized corporations, as well as Federal, state, and local governments for over 30 years.

At The Computer Merchant (TCM), we are committed to your professional and financial success. We'll evaluate your background, experience and qualifications, and then recommend contract jobs that are the best match for your goals.


Fast Facts & Recognition:

  • 41 year track record of success deploying over 63,000 consultants and core employees in critical positions for Fortune 1000 companies
  • Access to over 11 million unique consultants nationwide
  • Centralized and dedicated client delivery team
  • Supplier Diversity Certification as a Veteran Business Enterprise

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1980
WEBSITE
http://itstaffing.com/

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