Client Service Associate

Wedbush Securities is one of the largest securities firms and investment banks in the nation. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing & Prime Services divisions. Headquartered in Los Angeles, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized service is the foundation of our consistent growth.

Our Correspondent Services Division has an immediate need for a Client Service Associate. This position will be responsible for opening accounts for correspondent broker dealers, client service, and quality control.

Responsibilities include but are not limited to:

• Review transfer requests submitted through letters of authorization
• Process and approve ACH forms, security letters, standing fee forms, and state levies
• Gather supporting documentation and obtain approvals for large payout requests
• Serve as a liaison between clients and service departments to ensure requests, projects, and inquiries are handled accurately and in a timely manner
• Provide technical and operational support on the FIS Phase 3 system and CDM payout interface, guiding new clients through account setup, money movement, and regulatory forms
• Perform other tasks and duties as required and assigned

Keyword: client service associate, account processing, PMA, quality control
Required Experience:

• Associate's Degree required; Bachelor's Degree preferred
• Minimum of 3 years of professional experience, ideally within the financial services or brokerage industry
• Maintain a deep working knowledge of BETA and FIS systems to understand cross-departmental workflow
• Review and quality-check documentation to ensure strict compliance with established rules and guidelines
• Demonstrated proficiency in Microsoft Excel
• Ability to explain account activity, margin requirements, and account charges clearly and professionally to stakeholders
• Manage multiple high-priority tasks efficiently while meeting tight deadlines in a fast-paced environment
• Apply critical thinking and organizational skills to resolve operational issues under pressure
• Strong written and verbal communication across all levels of the organization

Benefits:

From: Wedbush Securities