Client Service Associate

Fortress Investment Group LLC

New York, NY

JOB DETAILS
SALARY
$100,000–$140,000 Per Year
SKILLS
Asset Management, Brokerage, Commercial Real Estate, Communication Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Document Tracking, Documentation, ERISA (Employee Retirement Income Security Act of 1974), Finance, Financial Services, Fund Accounting, Genetics, Interpersonal Skills, Investment Capital, Investment Management, Investment Strategy, Investor Relations, Know Your Customer (KYC), Legal, Maintain Compliance, Microsoft Excel, Microsoft PowerPoint, Multitasking, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Real Estate, Record Keeping, Registered Investment Advisor (RIA), Retirement Plan, Risk, State Laws and Regulations, Team Player, Time Management, Treasury, Writing Skills
LOCATION
New York, NY
POSTED
30+ days ago

About Fortress Fortress Investment Group LLC is a leading, highly diversified global investment manager with approximately $54 billion of assets under management as of September 30, 2025. Founded in 1998, Fortress manages assets on behalf of approximately 2,000 institutional clients and private investors worldwide across a range of credit and real estate, private equity and permanent capital investment strategies. Investment performance is our cornerstone - we strive to generate strong risk adjusted returns for our investors over the long term. For additional information on Fortress, please visit www.fortress.com. About Credit Fortress's Credit business was launched in 2002 by Pete Briger. Today, the Fortress Credit team consists of over 525 professionals and is focused on investing globally, primarily in undervalued assets and distressed and illiquid credit investments. We manage assets on behalf of many of the world's most prominent and sophisticated allocators, including public and private pensions, sovereign wealth funds, large institutions and private clients. About the Position The New York office has an opening in the Credit & Real Estate Business Capital Formation Group for a Client Service Associate. The new member of the Client Service team will take ownership of all investor relations functions for a group of designated funds, primarily focused on supporting the growing Private Wealth Solutions business. The Client Service team communicates directly with investors and will play a critical role coordinating communication between investors, Wire Houses, Financial Advisors, Reginal/independent broker dealers, RIAs and our Administrator & Transfer Agent. The individual will work closely with the Private Wealth distribution team and Head of Investor Relations. This position offers significant growth and advancement opportunities. The Credit and Real Estate Business Capital Formation Associate will: Respond to daily investor inquiries via phone and email; investigating and problem solving on topics which can range from reporting, performance, fund documents/guidelines Liaising with fund administrators, and internal middle/back office, treasury, legal, and compliance teams to ensure timely and accurate delivery of investor correspondence and reporting Facilitate capital activity events including subscriptions, redemptions, transfers and reviewing and tracking documentation from investors while liaising with internal and external legal and tax counsel Updating and maintaining investor records Documenting processes and policies and recommending additional procedures to enhance investor communications Complete frequent investor reporting requests including DDQs and fee requests as well as sourcing responses and liaising with internal finance, asset management, and compliance teams to complete more complex reporting Have an understanding of and ensure compliance with FINRA, FATCA and ERISA obligations as well implementing AIFMD, FOIA, and AML/KYC procedures The ideal candidate will have: A bachelor's degree from a top university with a strong academic record At least 2 - 3 years of financial services experience - fund administration, fund operations, or fund accounting experience is preferred Credit and/or real estate experience a strong plus Advance proficiency in CRM systems focused on alternative investments Advanced proficiency in PowerPoint and Excel Excellent verbal and written communication skills and strong interpersonal skills Ability to effectively manage multiple priorities Self-motivation with the ability to work independently and as a team player Excellent organizational skills Meticulous attention to detail Strong work ethic and desire to excel in a dynamic and fast-paced work environment The base salary range for this position is expected to be between $100,000 and $140,000 The base salary range proposed for this role has been set forth to comply with local law, but salary is only one element of the total compensation for this role. The base salary range suggested above does not include compensation elements such as bonuses, overtime and deferred cash (each of which are applicable in certain roles), benefits, perquisites, and company contributions to employee 401(k) accounts. Such other pay components often result in total compensation materially exceeding base salary for a particular role. Total compensation as well as base salary for a role depend in part upon individual performance, years of service, experience, geographic considerations, the performance and the needs of particular business units, company performance, and general market conditions. Fortress Investment Group LLC collectively with its subsidiaries and operating affiliates is an equal opportunity employer and considers all applicants for employment without regard to race, religion, creed, color, sex, age, national origin, citizenship status, disability, genetic information, protected veteran status, marital status, sexual orientation, gender identity, or any other status protected by federal, state or local law.

About the Company

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Fortress Investment Group LLC