Client Service Associate

Client Service Associate

Location: Shelton, CT

Compensation: $65,000 - $80,000 (based on experience)

Status: Full-time; Hybrid (one day from home)

We are a multigenerational firm that strives to serve our community with integrity, passion and a commitment to excellence. Our team provides financial planning, tax strategies, retirement solutions, and a wide array of wealth management services that prioritize our clients’ best interests, as we support them with an elevated standard of care, We pride ourselves on our white-glove service, and we believe in fostering a workplace where all feel encouraged to contribute and grow as we work together for our clients and community.

As a Client Service Associate, you will work with our team to assure seamless communication and structure for our clients as they navigate their financial services experience with us. The ideal candidate will bring a mixture of excellent verbal and written communications skills, strong administrative abilities, and a passion for detail to the position, as well as a client-first and team-based mindset. Our office culture is interactive, positive, and supportive of employee satisfaction and growth.

Ideal Candidate Attributes:

• Exceptional attention to detail and organizational skills
• Energetic and enthusiastic approach to work
• Strong commitment to exceeding client expectations
• Flexibility and willingness to support the team in various capacities
• Proficiency in handling diverse assignments in support of the team
• Excellent communication skills for building relationships within the firm and with our clients
• Excellent time management, prioritization skills, ability to take initiative
• High integrity, strong work ethic, and respect for confidentiality
• Desire to be a long-term, integral part of our team
• Vision for the long-term opportunities within the firm and the industry

Key Responsibilities:

• Diligently prioritize and manage all operational and administrative tasks
• Anticipate advisor/team needs and handle them proactively
• Coordinate and organize meetings with advisor, generate reports and all necessary forms; remain updated on team priorities and project timelines
• Coordinate the advisor’s and team’s calendar and schedules, ensuring efficient time management; create/complete appointment reminders
• Develop processes to complete all business paperwork, document submissions, requests and correspondence, track and order supplies
• Track all paperwork when documents are outstanding, track NIGO’d paperwork; update pending business summary sheet for advisor’s attention, track and tally all outstanding work weekly
• Process all new business and administrative transactions in a timely manner
• Complete all forms accurately and submit them within one business day
• Use CRM system efficiently to schedule client meetings, marketing activities, and to enter new contacts, file and update client correspondence, statements, agreements, and so forth
• Use Commonwealth services, such as COMMunity Link® and online trading
• Update contact management system in Commonwealth CRM
• Screen, organize, and manage tasks with the goal of focusing the team’s attention where it's most needed
• Assist with data entry of all client financial information; input/update data to investment analytics system; review completed client forms for accuracy
• Answer the phone and greet clients for team; handle all client service issues within capacity; control the lobby tv
• Process incoming mail, prepare and send outgoing mail; perform merging for mailings and draft letters as directed by advisor
• Create and coordinate annual client appreciation event, client gift program
• Manage the firm’s website, social media platforms, and blast email campaigns
• Regularly review Commonwealth news items, technology updates, email communications, and report pertinent information to advisor
• Suggest updates to systemize and. improve office functions
• Prepare marketing material as needed; implement specific tasks on the advisor’s marketing calendar
• Log & upload Signature Guarantee Log at the beginning of each month
• Log & upload Direct Mail Trade & Check Log at the beginning of each month
• Log & upload Form CRS at the beginning of each month
• Handle Tax Departments requests and inquiries Required Knowledge/Skills/Competencies
• Ability to work independently and differentiate between matters that should be handled alone versus those that require advisor assistance
• A conscientious nature and strong interpersonal skills
• Ability to maintain attention to detail while under pressure, as well as to view details in the overall context of the client’s circumstances
• Strong organizational skills; ability to identify and solve problems
• Proficiency in using Commonwealth resources (e.g., COMMunity Link, Operations Manual, and written office procedures)
• Ability to proactively relate client concerns to advisor
• Ability to use multiple technology platforms e.g., Client 360, Investor 360, Wealthscape?, etc)
• Proofreading (or quality assurance) skills to ensure that own work is in accordance with advisor or Commonwealth criteria
• Proficient in Microsoft Office and Adobe
• Can navigate Ring Central (phone system)

Qualifications:

• College degree required
• Minimum three to five years in the financial services industry
• Minimum three years in a client-facing role
• Outstanding communication and relationship management skills.
• Proficiency in Microsoft Office Suite and CRM systems.
• Adaptability in a fast-paced environment
• Rapid learning ability, particularly with adoption of technology tools
• Demonstrated job stability and career progression

Apply Today!

As a Client Service Associate, you will work in a team of driven, caring professionals, helping families and businesses pursue their dreams with clarity and confidence. Your work will directly impact clients’ lives as you grow your professional career.

We welcome a diverse pool of applicants from various backgrounds, and urge you to learn more about what our firm offers and see if it might be an attractive fit for both us and you. We look forward to meeting you!