Client Service Center Coordinator

About Us

We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems.

Job Summary

Client Service Center Coordinator - Join the Miller Team

Are you looking for a rewarding career as a Client Service Center Coordinator?Do you thrive in a team-focused environment where serving others is at the heart of what you do? If so, you may have just found your ideal opportunity.

For nearly 90 years, Miller Electric Company has been a proud signatory contractor with the IBEW, employing the most experienced and highly trained workforce in the industry. Our success is rooted in our core values-trust, collaboration, safety, quality, community, and stewardship-and in how we bring these values to life every day.

At Miller Electric the Client Service Coordinator works within the Client Service Center under theumbrella of the Service and Branch Operations department. Responsibilities are focused on the dailyadministrative processing and oversight of clients'' requests for maintenance-type projects and services.Client Service Coordinators must strive to meet established internal and external SLAs while deliveringexceptional service to both clients and project managers. The Client Service Coordinator understands theneeds, requirements, and preferences of all clients and works diligently to build positive relationships withclients in order to foster additional business opportunities.

Benefits:

• Medical and Dental (100% of the premium covered by Miller Electric)
• 401k retirement with company matching
• Vision plans
• Basic and Supplemental Life Insurance
• Flexible Spending Accounts
• Travel Accident Insurance
• Disability Insurance
• Paid Vacation & Holidays
• Tuition Reimbursement Program
• College Coach Services

#LI-JG1

Essential Duties & Responsibilities

Desired Job Skills:

• Experience working with strict deadlines and high volume.
• Experience working in a customer service environment (call center experience preferred).
• Experience using CRM platforms such as Salesforce and Corrigo.

Essential Job Functions:

• Build and maintain positive working relationships with clients and their facility managers.
• Use various applications to receive, process, and oversee clients'' requests for service.
• Ensure compliance with internal and external SLAs.
• Routinely communicate and coordinate with clients and internal employees regarding service updates and scheduling.
• Compile data for department analysis and development.
• Partnership with all internal markets and offices to debrief on staffing shortages, client satisfaction, and opportunities for department improvement and business development.

Qualifications

Position Requirements:

• High School Diploma or equivalent
• Positive attitude and friendly phone demeanor.
• Proficient in multi-tasking, prioritization, and organization.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft 365
• Proficiency in learning/using new software applications and computer programs.
• Dedication to delivering quality customer service.
• Ability to work with a team in a high-volume, time-sensitive environment.
• Detail-oriented with excellent data entry skills.
• Passion for continuous improvement and efficiency development.
• Applicants must be currently authorized to work in the U.S. on a full-time basis without employer sponsorship.
• Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position.
• COINS, ERP Software- preferred
• Other duties as assigned

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.