Client Service Center Coordinator
Miller Electric Company
Jacksonville, Florida
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Audiovisual, Business Development, Call Centers, Coaching, Communication Skills, Computer Software, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Data Analysis, Data Collection, Data Entry, Detail Oriented, Disability Insurance, ERP (Enterprise Resource Planning), Electrical Engineering, Electricity, Establish Priorities, Facilities Management, Flexible Spending Accounts, High School Diploma, Insurance, Maintain Compliance, Maintenance - Electrical, Marketing, Microsoft Product Family, Multitasking, Network Management Software, Organizational Skills, Presentation/Verbal Skills, Process Improvement, Project/Program Management, Property Management, Safety/Work Safety, Salesforce.com, Service Level Agreement (SLA), Stewardship, Systems Maintenance, Team Player, Time Management, Vision Plan, Wireless Communications, Writing Skills
LOCATION
Jacksonville, Florida
POSTED
3 days ago
We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems.
Job Summary:Client Service Center Coordinator – Join the Miller Team
Are you looking for a rewarding career as a Client Service Center Coordinator?
Do you thrive in a team-focused environment where serving others is at the heart of what you do? If so, you may have just found your ideal opportunity.
For nearly 90 years, Miller Electric Company has been a proud signatory contractor with the IBEW, employing the most experienced and highly trained workforce in the industry. Our success is rooted in our core values—trust, collaboration, safety, quality, community, and stewardship—and in how we bring these values to life every day.
At Miller Electric the Client Service Coordinator works within the Client Service Center under the
umbrella of the Service and Branch Operations department. Responsibilities are focused on the daily
administrative processing and oversight of clients' requests for maintenance-type projects and services.
Client Service Coordinators must strive to meet established internal and external SLAs while delivering
exceptional service to both clients and project managers. The Client Service Coordinator understands the
needs, requirements, and preferences of all clients and works diligently to build positive relationships with
clients in order to foster additional business opportunities.
umbrella of the Service and Branch Operations department. Responsibilities are focused on the daily
administrative processing and oversight of clients' requests for maintenance-type projects and services.
Client Service Coordinators must strive to meet established internal and external SLAs while delivering
exceptional service to both clients and project managers. The Client Service Coordinator understands the
needs, requirements, and preferences of all clients and works diligently to build positive relationships with
clients in order to foster additional business opportunities.
Desired Job Skills:
- Experience working with strict deadlines and high volume.
- Experience working in a customer service environment (call center experience preferred).
- Experience using CRM platforms such as Salesforce and Corrigo.
Essential Job Functions:
- Build and maintain positive working relationships with clients and their facility managers.
- Use various applications to receive, process, and oversee clients' requests for service.
- Ensure compliance with internal and external SLAs.
- Routinely communicate and coordinate with clients and internal employees regarding service updates and scheduling.
- Compile data for department analysis and development.
- Partnership with all internal markets and offices to debrief on staffing shortages, client satisfaction, and opportunities for department improvement and business development.
Position Requirements:
- High School Diploma or equivalent
- Positive attitude and friendly phone demeanor.
- Proficient in multi-tasking, prioritization, and organization.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft 365
- Proficiency in learning/using new software applications and computer programs.
- Dedication to delivering quality customer service.
- Ability to work with a team in a high-volume, time-sensitive environment.
- Detail-oriented with excellent data entry skills.
- Passion for continuous improvement and efficiency development.
- Applicants must be currently authorized to work in the U.S. on a full-time basis without employer sponsorship.
- Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position.
- COINS, ERP Software- preferred
- Other duties as assigned
- Medical and Dental (100% of the premium covered by Miller Electric)
- 401k retirement with company matching
- Vision plans
- Basic and Supplemental Life Insurance
- Flexible Spending Accounts
- Travel Accident Insurance
- Disability Insurance
- Paid Vacation & Holidays
- Tuition Reimbursement Program
- College Coach Services
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Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy:Please review our Affirmative Action Policy.
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