The Client Service Coordinator 4 role acts as the Project Director and is responsible for Speaker Program team management, budget maintenance and reconciliation, executing project timelines, providing ongoing updates to internal team members and client contact(s), managing client system enhancement requests and resource management. Additionally, these responsibilities entail the facilitation/development of a multidisciplinary project team, interfacing with support services within the company, meeting customer and management expectations, and establishing strong client and faculty relationships.
Responsibilities include, but are not limited to:
Primary Responsibilities:
- Oversee initial planning and provision of all supporting project needs inclusive of but not limited to:
- Create, manage, and reconcile projects.
- System set-up and monitoring
- Creation and management of Project Assets such as speaker, rep and attendee communications, RSVP sites, eSign, etc.
- Manages and maintains content within internal and external portals.
- Prepare and monitor internal/external reports for clients and management to include but not limited to: Budget Expenditures, Reconciliations, Compliancy Reporting and Speaker Usage.
- Weekly/Monthly Monitoring Reports
- Project Timeline/Schedule Execution
- Develop and refine Standard Operating Procedures
- Application Checklists
- Faculty maintenance inclusive of nominations, contracts, and cap monitoring
- Uploads and manages project budgets.
- Provides required budget reports.
- Completes requested budget transfers.
- Maintain, organize, and oversee each specifically assigned client’s compliance and budgetary guidelines.
- Support client audits as needed.
- Build & maintain strong, strategic relationships with various internal departments and clients.
- Participate in weekly calls with Application Development team to review and discuss system enhancements.
- Participate in client status calls.
- Participate in Quarterly Business Review meetings with client.
- Work with Creative for asset development & updates.
- Faculty maintenance inclusive of nominations, contracts, and cap monitoring.
- Support the talent management process to ensure the hiring, development, motivation & retention of high potential/high performers.
- Day to day oversight of direct reports
- Provide effective leadership, mentorship, and development assistance for direct reports.
- Assist in the recruitment of employees by taking an active part in the interview process.
- Interview, hire and train new Program Managers
- Lead in the design and implementation of effective methods to train new team members, educate existing team members, and help to enhance performance and improve employee engagement and retention.
- Conduct 30-60-90-day reviews of new Program Managers to ensure job expectations are being met.
- Set clear, measurable performance expectations.
- Provide regular timely feedback to PCs.
- Conduct annual performance reviews to maximize performance against goals.
- In conjunction with HR, manage necessary performance improvement plans.
- Resolve employee conflicts, partnering with Human Resources, when necessary.
- Conduct monthly team calls to discuss success and challenges with the account/client.
- Conduct regular individual 1:1 calls with each direct report.
- Support in the training of new Project Directors on current client or other clients.
- Ensure technology is utilized appropriately to increase overall team efficiency & productivity.
- Adhere to all policies and procedures set forth by MedForce and clients and communicate them to each team members.
- Establish and maintain a basic knowledge of relevant healthcare products, disease states, and medical education.
- Perform other job-related duties and tasks as requested.
Qualifications & Software/Technology:
- Minimum of 5 years industry related management experience inclusive of team management and industry specific software
- Well-developed skills in prioritizing, organizing, decision making, time management, and verbal/written communication
- Advanced skill in Microsoft Office Suite required – Excel, Word, PowerPoint & Teams
- Superior customer service (while working remote & also offsite)
- Dedicated and autonomous work ethic and accessibility for after-hours and/or offsite project support
- Knowledge of PhRMA code guidelines, the Sunshine Act, state, and federal regulated compliancy guidelines
- Experience in industry specific software such as Veeva Vault, Veeva Events Management, Adobe E-Sign, and Virtual Meeting Platforms
- Ability to compare, contrast and quality check work, strong attention to detail
- Can present numerical data orally and in writing or through graphics
- Ability to make clear, concise decisions and solve complex problems
- Capable of establishing and maintaining a strong, strategic relationship with clients and internal stakeholders
- Highly organized, adept at multi-tasking and prioritizing activities
- Ability to organize, plan and prioritize work in a fast-paced work environment
- Ability to achieve goals and objectives in a timely fashion
- Experience leading a multidisciplinary team, strong management skills, and able to motivate others while maintaining a strong professional demeanor
Education Requirements
- A bachelor’s degree or equivalent education and/or work experience
Travel Requirements
- Possibility of internal and client travel (approximately 15%) based on business needs. This may include weekend and evening hours
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $66,500.00 - $166,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.