Administrative Skills, Business Growth, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Landscaping, Maintenance - HVAC, Maintenance - Pool, Maintenance Services, Multitasking, Office Management, Organizational Skills, Plan Meetings, Pricing, Problem Solving Skills, Record Keeping, Sales, Sales Management, Telephone Skills, Telesales
Key Responsibilities
Customer Communication
- Answer incoming client calls and emails
- Respond to service inquiries and provide basic pricing information
- Schedule pool services including maintenance, openings, repairs, and inspections
- Follow up with clients regarding appointments and service updates
Scheduling & Operations
- Manage the daily service schedule for technicians
- Coordinate appointments to ensure efficient routes and coverage
- Adjust schedules when weather or service needs change
- Support the team in maintaining organized service record
Client Experience
- Ensure customers receive prompt and professional communication
- Address questions and service requests in a helpful manner
- Help identify opportunities for additional services when appropriate
- Assist in maintaining high customer satisfaction
Qualifications
We are looking for someone who is:
- Friendly and professional on the phone
- Highly organized and detail-oriented
- Comfortable using scheduling software and basic office tools
- Able to multitask in a fast-paced environment
- Reliable and proactive in solving problems
Preferred Experience
- Customer service or administrative experience
- Scheduling or dispatch experience in a service business (HVAC, landscaping, pool service, etc.)
- Experience with CRM or scheduling systems
Compensation & Benefits
- Competitive hourly pay
- Performance bonus opportunities
- Training and support
- Opportunity to grow with a rapidly expanding local business
Schedule
Full-time preferred
Monday – Friday
Some flexibility depending on seasonal demand
Why Join Pool Scouts?
- Growing service company with strong local reputation
- Positive team environment
- Opportunity to grow as the business expands
- Be part of a company focused on quality and professionalism
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.
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Pool Scouts of Lake Norman