About the Role: Draped in Style is looking for a friendly and organized Client Service Coordinator to join our team in Prospect, KY! In this role, you'll be the welcoming face and voice of our brand, ensuring every client receives an exceptional experience from first contact to final installation. If you love design, people, and keeping things running smoothly, this is the opportunity for you.
Responsibilities:
Serve as the primary point of contact for clients, managing inquiries, appointments, and follow-ups
Coordinate scheduling between clients, designers, and installation teams
Maintain accurate client records, project notes, and order tracking in company systems
Support the sales process by preparing quotes, processing orders, and managing vendor communications
Handle incoming calls, emails, and showroom visits with professionalism and warmth
Assist with resolving client concerns and ensuring satisfaction throughout the project lifecycle
Project & Office Support
Coordinate incoming products and prepare materials for installation.- Might be Maddie?
Organize project paperwork, samples, and office resources.
Support daily office operations and special projects.
Marketing Support
Assist with social media, new resident mailers, and other marketing initiatives.
Capture behind-the-scenes content and help maintain our marketing calendar.
Collaborate with the design team to ensure seamless project coordination and timely delivery
Requirements:
2+ years of experience in customer service, client coordination, or administrative support
Strong organizational skills with the ability to manage multiple projects simultaneously
Excellent verbal and written communication skills
Proficiency in Microsoft Office or similar scheduling and CRM tools
Detail-oriented with a proactive, problem-solving mindset
Interest or background in interior design, home décor, or window treatments is a plus
Positive, professional demeanor with a passion for delivering outstanding client experiences
About Us: Marybeth's Window Fashions Inc., doing business as Draped in Style, is a premier window treatment company serving the Prospect, KY area with a passion for beautiful, functional design. Our clients love us for our personalized service, expert craftsmanship, and stunning selection of custom window fashions. Our team thrives in a collaborative, design-forward environment where every detail matters and great work is celebrated.