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Job Highlights Identified by Google from the original job post
Qualifications Must be at least 18 years old for duties involving radiography Ability to multi-task and manage multiple tasks under distracting conditions Strong written and verbal communication skills in English Demonstrated organizational ability and problem-solving skills Client service skills ensuring attentive and informative service Mathematical ability for basic calculations and conversions Comfortable using computers and specialized software Experience in a veterinary or medical setting Knowledge of pet health and wellness plans
Benefits Medical, Dental, Vision insurance Basic Life & Supplemental Life insurance Short and Long Term Disability insurance Flexible Spending Accounts Commuter Benefits Legal Plan Health Savings Account with company funding 401(k) with generous company match Paid Time Off & Holidays Student Debt Program for FT DVMs Continuing Education allowance for eligible positions Free Optimum Wellness Plans for pets preventive and general care
Responsibilities The Client Service Coordinator (CSC) plays a crucial role in managing the flow of clients and pets through the veterinary hospital, ensuring efficient operations and exceptional client service. The CSC is responsible for maximizing the productivity of the veterinary medical team while fostering a welcoming environment for clients and their pets. This position emphasizes client education, financial management, and administrative support to enhance the overall experience and encourage client loyalty. Live and exemplify the Five Principles of Mars, Inc. Actively recruit new clients by promoting hospital services and routing the flow of clients and pets. Maximize the number of pets seen by the hospital team through efficient operations. Provide professional, efficient, and exceptional service at all times. Educate clients about Optimum Wellness Plans, preventative care, and hospital services. Assist incoming clients with documentation and pet information entry. Assist outgoing clients with instructions, invoices, and scheduling future appointments. Manage finances by maintaining accurate balances and following proper procedures. Conduct administrative functions as necessary. Perform other job duties as assigned.
Requirements High School Diploma or equivalent preferred. Must be at least 18 years old for duties involving radiography. One year related experience required, with customer service preferred. Medical background (veterinary technician, human healthcare, pharmaceutical) with medical terminology training is preferred. Ability to multi-task and manage multiple tasks under distracting conditions. Strong written and verbal communication skills in English. Demonstrated organizational ability and problem-solving skills. Client service skills ensuring attentive and informative service. Mathematical ability for basic calculations and conversions. Comfortable using computers and specialized software.
Nice-to-haves Experience in a veterinary or medical setting. Knowledge of pet health and wellness plans.
About the Position The Client Service Coordinator (CSC) plays a crucial role in managing the flow of clients and pets through the veterinary hospital, ensuring efficient operations and exceptional client service. The CSC is responsible for maximizing the productivity of the veterinary medical team while fostering a welcoming environment for clients and their pets. This position emphasizes client education, financial management, and administrative support to enhance the overall experience and encourage client loyalty.
Pay Range The pay range for this role is $16.93 - $21.63 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
Benefits and Total Rewards Package Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.
Comprehensive Medical, Dental, and Vision Insurance Enjoy peace of mind knowing your health and wellness are our top priorities. Weve got your essential medical, dental, and vision care covered.
Generous Retirement Plans (401(k) and Roth) Invest in your future and enjoy a generous company match to help you build a secure financial future.
Best-in-Class Student Debt Relief Program (for Full-Time DVMs) At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
Paid Time Off and Holidays Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.
Top-Tier Mental Health and Wellbeing Resources Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.
Associate Life Insurance (company-paid) & Supplemental Life Insurance Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
Company-Paid Short- and Long-Term Disability Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
Flexible Spending Accounts (FSA) Save on healthcare and dependent care expenses by setting aside pre-tax money. Its a smart way to manage your budget and take care of your needs.
Health Savings Account (HSA) Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
Paid Parental Leave We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
Continuing Education Allowance (for Eligible Positions) Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.
Back-Up Child and Elder Care & Family Support Resources When lifes unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.
Fertility and Family Building Support Were here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
Digital Exercise Therapy Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
Voluntary Protection Benefits Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.
Legal Plan Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.
Identity Protection Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.
Commuter Benefits Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.
Three Free Optimum Wellness Plans for Pets We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.
Exclusive Discounts Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.
Benefits Eligibility Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).