About Us
Trinity Subsurface, LLC is a fast-growing company specializing in Subsurface Utility Engineering,
focused on collecting critical data and maintaining underground infrastructure. We prioritize strong
relationships and a positive culture-both within our team and with our clients.
Position Overview
The Client Success Manager is responsible for owning the client experience from initial inquiry
through project kickoff. This role works directly with clients to understand needs, define accurate
scopes of work, set clear expectations, and drive proposals to signature.
This position plays a critical role in operational success-the better a project is set up, the better it is
executed.
Key Responsibilities
Serve as the primary point of contact for clients from first call through project approval
Communicate with clients to understand needs and develop clear, accurate scopes of work
Prepare and present proposals; follow up to secure signed approvals
Set expectations with clients regarding scope, timing, and deliverables
Ensure all required project information is complete and accurate prior to scheduling
Coordinate with operations and scheduling teams for a smooth handoff
Maintain consistent follow-up with clients to drive responsiveness and close opportunities
Build and maintain strong, long-term client relationships
What Success Looks Like
High proposal close rate
Accurate and complete scopes of work
Minimal project issues caused by miscommunication or unclear expectations
Strong client satisfaction and repeat business
Smooth handoffs to operations with all required information
Qualifications
2+ years in a client-facing role (construction, field services, or related industry preferred)
Strong communication and interpersonal skills
Highly organized with strong attention to detail
Ability to manage multiple projects and follow up consistently
Comfortable discussing scope, pricing, and closing proposals
Problem-solving mindset with a focus on execution
Who Succeeds in This Role
Strong communicator who builds trust quickly
Organized and detail-oriented
Proactive with follow-up and accountability
Comfortable taking ownership of outcomes
Thrives in a fast-paced, team-oriented environment
Why Join Trinity
Fast-growing company with opportunity
Strong team culture focused on accountability and support
Meaningful work supporting critical infrastructure projects
Competitive compensation and benefits
| Location | Wilmington, DE |