Client Service Lead
Ethos Veterinary Health
San Francisco, CA
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Accounting Close, Communication Skills, Communication Systems, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Dental Insurance, Emergency Care, Hospital, Leadership, Life Insurance, Mentoring, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Payroll Management, Presentation/Verbal Skills, Problem Solving Skills, Schedule Development, Staff Development, Staff Training, Standard Operating Procedures (SOP), Standards Development, Sustainability, Veterinary Medicine, Vision Plan, Writing Skills
LOCATION
San Francisco, CA
POSTED
8 days ago
Client Service Lead – Veterinary Medicine – San Francisco
Who we are:
SAGE San Francisco holds a deep appreciation for animals, fueled by sincere love and admiration for their extraordinary nature. Our devotion is directed towards pets and their families, delivering utmost care with kindness and profound respect. Rooted in scientific knowledge, we thrive on continuous learning, embracing innovative problem-solving and exceptional expertise.
We form a community of experienced, board-certified veterinary professionals who provide unparalleled emergency and specialty care. Expertise, compassion, and collaboration drive everything we do — ensuring the best possible outcome for pets and pet parents. We see ourselves as vital contributors, playing a role in communities, the environment, and sustainability while carrying out our mission.
Join us in shaping the future of veterinary excellence and professional growth!
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. Pm19
We form a community of experienced, board-certified veterinary professionals who provide unparalleled emergency and specialty care. Expertise, compassion, and collaboration drive everything we do — ensuring the best possible outcome for pets and pet parents. We see ourselves as vital contributors, playing a role in communities, the environment, and sustainability while carrying out our mission.
We are looking for a new Client Service Lead at our San Francisco hospital!
About the Role:
We are seeking a seasoned Client Service Lead to oversee and enhance our department. This role is essential in ensuring that our Client Service Coordinators provide exceptional service as the initial point of contact for our clients.
Compensation for this role falls between $34 - $40 per hour.
As a veterinary Client Service Lead, you will be responsible for the following duties:
- Lead and mentor a team of Client Service Coordinators
- See that all team members deliver outstanding client experiences
- Develop and manage the monthly scheduling to ensure appropriate coverage
- Supervise department payroll and staffing costs, including the review and approval of timecards
- Serve as a Client Service Coordinator when necessary
- Ensure the accurate completion of daily financial close processes
- Contribute to the development and refinement of standard operating procedures (SOPs) to enhance efficiency and compliance
- Drive performance in staff development, training, client satisfaction, and safety
- Other duties as assigned
Basic Qualifications:
- A minimum of 3 years of experience in a high-volume, fast-paced client service environment
- Experience in a veterinary clinic isrequired
- Experience with Vetspire or EzyVet software is preferred
- Demonstrated self-starter with a strong sense of ownership, professionalism, and a positive demeanor
- Proven ability to lead by example, mentor, and train team members effectively
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communication systems
- Excellent communication skills, both verbal and written
Work Schedule:
- Full-Time
- Flexible schedule required
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Flexible Spending Accounts (FSA)
- 401(k) retirement plan
- Employee Assistance Program (EAP)
- 3 weeks accrued paid time off (PTO)
- Uniform allowance
Join us in shaping the future of veterinary excellence and professional growth!
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. Pm19
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Ethos Veterinary Health
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