Client Service Leader

At Gallagher, we believe in shaping a future defined by excellence. As a Client Service Leader, you’ll lead a team dedicated to delivering high-quality service to our clients. This role is pivotal in ensuring client satisfaction, retention, and enhancing Gallagher’s value. You’ll work closely with the Branch Client Service Director and Branch Manager to align team goals with branch strategies.

• Lead a team of client service professionals, ensuring they deliver top-notch support to both internal and external clients.
• Work closely with the Branch Client Service Director and Branch Manager to align team goals with the branch’s strategy.
• Your leadership will directly influence client satisfaction, retention, and the overall success of our branch.
• By fostering a culture of collaboration and continuous improvement, you’ll help your team thrive and deliver real value to our clients.

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience

-OR-

• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Preferred:

• Experience in managing teams and client accounts.
• Strong communication skills to explain complex issues simply.
• A collaborative mindset to work with colleagues and clients.
• A commitment to ethical practices and client satisfaction.
• Ability to adapt and thrive in a dynamic environment.
• Prior experience designing and implementing productivity and client service improvements
• Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
• Keen understanding of professional and industry standards/practices.

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)